Service Advisor

Hireology; Savannah (GA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & AD&D Insurance

Disability & Accident coverage

401(k) with company match

Ongoing training and career growth

Job summary

Southern Motors is seeking a friendly, knowledgeable Service Advisor to join our service team. You’ll be the main contact between customers and the service department, helping them understand vehicle needs, provide accurate estimates, and ensure an exceptional experience from drop-off to pick-up.

We offer a competitive compensation package with base pay + commission and opportunities for growth, along with health, dental & vision insurance, 401(k) match, and ongoing training to advance your

Qualifications

• Minimum of 1 year in service department
• Experience as service advisor or related role
• Ability to lift 50 pounds
• Strong customer service orientation

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Prepare complete estimates for labor and parts
• Explain completed work and charges to customers
• Monitor vehicle progress and update customers

Skills

Customer service

Communication skills

Automotive knowledge

Adaptability

Positive attitude

Education

High school diploma or equivalent

Job description

Service Advisor

Southern Motors is seeking a friendly, knowledgeable, and customer-focused Service Advisor to join our service team. In this role, you’ll serve as the main point of contact between customers and our service department — helping them understand vehicle needs, providing accurate repair estimates, and ensuring an exceptional customer experience from drop-off to pick-up.

About Southern Motors

At Southern Motors, we’re proud of our long-standing reputation for honesty, integrity, and outstanding customer care. Our culture is built on respect, teamwork, and a shared passion for the automotive industry. We offer our employees growth opportunities, supportive leadership, and a rewarding career path.

Compensation and Benefits

• Competitive pay plan - Base + Commission - $65,000+ - UNLIMITED EARNING POTENTIAL!
• Health, Dental & Vision Insurance (eligible after 60 days)
• Life & AD&D Insurance (company-paid and voluntary)
• Voluntary Disability, Accident, Critical Illness, and Hospital Indemnity coverage
• 401(k) with company match after 1 year (up to 4%)
• Ongoing training and career growth opportunities

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Previous experience at a dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.