Service Advisor

Paylocity; Santa Monica, Northern (CA, KY); Hybrid; USD 50,000 - 100,000; Full time

Benefits offered by this job

Subaru manufacturer training

Medical/dental/vision insurance

Paid time off & holidays

Employee vehicle discounts

Job summary

Swickard Auto Group's Subaru of Santa Monica seeks a customer-focused Service Advisor with 2+ years of dealership service experience. You will greet guests, translate repairs into clear explanations, and build accurate estimates while managing timelines.

This role offers training, an established Westside store, and opportunities to grow into senior advisory or service management roles. OTE $50,000–$100,000+ per year with benefits are available.

Qualifications

• 2+ years of service advisor experience at a franchised dealership or automotive retailer is required.
• Clear, composed communicator who earns guest trust through honest recommendations and timely follow-through.
• Highly organized with strong attention to detail and accurate estimates.

Responsibilities

• Serve as the primary point of contact for guests throughout the service process.
• Translate technical repair information into clear, confident guest communication.
• Build precise estimates and commit to realistic timelines; follow through on promises.
• Coordinate with technicians and parts to keep repair workflows moving.
• Identify and present additional service recommendations to protect safety and performance.
• Deliver a consistent, professional service experience to keep Subaru owners returning.
• Maintain accurate records in the DMS and uphold documentation standards.

Skills

Service advisor experience

Guest communication

Organization

Attention to detail

Valid driver's license

Tools

Reynolds & Reynolds

Job description

Description

Santa Monica, CA | Subaru | Japanese brand | 2+ years service advisor experience required | Reynolds & Reynolds experience preferred | Subaru experience preferred | Fixed ops | Los Angeles | Southern California | Westside | Veterans encouraged to apply | $50,000 - $100,000+ OTE

IS THIS YOU?

• You're a clear, composed communicator who earns guest trust through honest recommendations, accurate estimates, and following through on every commitment -- guests leave your lane feeling informed and well cared for
• You have 2+ years of service advisor experience at a dealership or automotive retailer -- you know the process, you manage a workload accurately under pace, and you earn guest trust through honest communication and consistent follow-through
• You want to build a high-earning advisory career in a Santa Monica market where the guests who trust you return for every service interval and send their network your way

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Subaru of Santa Monica serves one of Southern California's most loyal and values-driven ownership communities. Subaru guests are engaged, brand-passionate, and return for service at a consistently high rate -- they trust the stores and the advisors who take care of them, and that loyalty compounds over time. The Service Advisor here has a real opportunity to build a book of returning guests in a community that rewards honest, attentive service with lasting relationships.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return
• Translate technical repair information into clear, confident guest communication -- setting accurate expectations and earning authorization through honest recommendations
• Build precise estimates and commit to realistic timelines -- then follow through on every promise made
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a consistent, professional service experience that keeps Subaru owners returning to this store
• Maintain accurate records in the DMS and uphold all documentation and compliance standards

WHAT WE'RE LOOKING FOR

• 2+ years of service advisor experience at a franchised dealership or automotive retailer -- required
• Subaru or Japanese brand service advisor experience preferred -- not required; familiarity with Subaru's ownership community, service intervals, and brand standards is a meaningful advantage
• Reynolds & Reynolds experience preferred -- not required; candidates comfortable with other DMS platforms will be considered
• Clear, composed communicator who follows through without gaps and earns guest trust through consistency
• Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable
• Self-motivated with a genuine drive to build a long-term book of returning guests
• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $50,000 - $100,000+/yr
• Paid Subaru manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

WHY SUBARU OF SANTA MONICA

• Subaru's ownership base has one of the highest service retention rates in the automotive industry -- the advisor who takes care of these guests builds a book of returning clients that generates consistent, compounding earnings over time
• Santa Monica's values-driven, community-oriented Westside community aligns naturally with the Subaru brand -- guests here are engaged, loyal, and appreciative of an advisor who communicates honestly and follows through
• A well-established Southern California Subaru store where consistent service volume, a loyal guest base, and a supportive team create the right environment to build a high-earning advisory career
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Advisor does in every guest interaction

If you're a guest-first communicator ready to build a high-earning service advisor career at a well-run Southern California Subaru store where honest advice, consistent follow-through, and genuine care for the guest earn lasting loyalty from one of the industry's most dedicated ownership communities -- we'd like to meet you.