Service Advisor

Stress-Free; San Jose (CA); On-site; USD 36,000 - 150,000; Full time

Job summary

Stress-Free Auto Care is looking for an Automotive Service Advisor to enhance our customer service experience. This entry-level full-time role involves communication with customers, advising on repairs, and managing service workflows. Join a supportive team dedicated to reshaping the automotive service industry with competitive pay and great benefits.

Benefits

Uncapped Monthly Bonus

Paid time off

Health, dental, and vision insurance

401k with matching

Employee discounts

Qualifications

• Experience in Front Desk Sales/Advisor/Management.
• Typing speed of 40+ Words Per Minute.

Responsibilities

• Greet customers and document vehicle concerns.
• Advise on repair options and costs.
• Consult with technicians for service outcomes.

Skills

Customer Service

Typing Speed

Communication

Tools

AllData

Mitchell

Job description

13 hours ago Be among the first 25 applicants

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

Stress-Free Auto Care is a modern, tech-enabled shop revolutionizing the auto repair experience. As an Automotive Service Advisor, you will play a crucial role in communicating with customers about their vehicle repair needs and ensuring a seamless service process.

Responsibilities

• Greet customers and document their concerns regarding vehicle repairs
• Advise customers on repair options and costs
• Consult with technicians to provide accurate service outcomes
• Inform customers about potential cost savings and warranty protections
• Manage service center scheduling and workflow efficiently
• Keep customers updated on service changes and vehicle readiness
• Assist customers in deciding on repair options
• Maintain facility cleanliness and organization
  
  

Requirements

• Typing speed of 40+ Words Per Minute
• Verifiable shop experience as Front Desk Sales/Advisor Sales/Management
• Eligibility to work in California
• Familiarity with repair and labor guides such as AllData or Mitchell products
• Knowledge of the B.A.R. Write it Right standards
  
  

Why Join Us

• Competitive Base Pay: $55,000
• Uncapped Monthly Bonus
• OTE $70,000+
• Paid time off, health, dental, and vision insurance
• 401k with matching, referral program, and employee discounts
• Enhance your skills in customer service and automotive industry knowledge
  
  

Ready to Elevate Your Career? If you’re interested in joining a supportive team that values your skills and dedication, we’d love to hear from you! Apply today to help us redefine automotive care.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Vehicle Repair and Maintenance

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