Service Advisor

California Automotive Retailing Group, Inc; San Jose (CA); On-site; USD 65,000 - 91,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Vision Discount Program

401K Plan + Match

Paid time off and vacation

Life insurance w/AD&D Feature

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Employee Assistance Program

Worldwide Travel Assistance

Commuter Benefit

Health Reimbursement Account

Discounts on products and services

Above average industry pay

Corporate 24-Hour Fitness Rates

Job summary

California Automotive Retail Group seeks a service-focused leader to oversee the Drive Lane workflow and customer experience. You will coordinate technicians, answer vehicle questions, and ensure warranty claims and parts orders are handled efficiently.

Demonstrated ability to manage teams, communicate clearly with customers, and maintain high customer satisfaction is essential. This role is based in our California location with opportunities for growth and training.

Qualifications

• Organized, friendly personality with a customer-first approach.
• Proven ability to manage others and coordinate workflows.
• Strong time management and multitasking skills.
• Excellent communication with customers and colleagues.
• Professional, well-groomed appearance and demeanor.
• Consistent service and sales performance with customers.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as needed.
• Oversee warranty claims administration and training of service staff.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and ensure compliance with laws and standards.
• Maintain good relationships with factory(s) and foster employee relations.
• Collaborate with upper management on hiring and discipline decisions.

Skills

Organization

People management

Time management

Customer communication

Professional appearance

Service/sales track record

Job description

At California Automotive Retail Group, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business.

Benefits

• Medical & Dental Insurance
• Vision Discount Program
• 401K Plan + Match
• Paid time off and vacation
• Life insurance w/AD&D Feature
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Employee Assistance Program
• Worldwide Travel Assistance
• Commuter Benefit
• Health Reimbursement Account
• Discounts on products and services
• Above average industry pay
• Corporate 24-Hour Fitness Rates

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.