Mobile Customer Service Coordinator

Pohanka of Salisbury; Salisbury (MD); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental

Life and Disability

401K with Company Contribution

Paid Vacation

Paid Personal Leave

Paid Holidays

Bonus Programs

Vehicle Purchase Programs

Job summary

Pohanka of Salisbury is seeking a Mobile Customer Service Coordinator to support scheduling for mobile service, dispatch technicians, and maintain customer records in our telematics system. The role emphasizes proactive communication, accuracy, and high-quality customer interactions.

Ideal candidates will manage multiple tasks, coordinate with technicians and customers, and ensure invoices match completed work while delivering a positive, professional experience in a dealership environment.

Qualifications

• Proven record of delivering excellent customer service.
• Strong multitasking and time management skills.
• Excellent written and verbal communication abilities.
• Organizational skills and attention to detail.

Responsibilities

• Communicate with commercial and retail clients to schedule mobile service appointments.
• Manage the daily workflow and the dispatch of Mobile Techs to customer locations.
• Build and manage customer files for new customers and enter them into our telematics system.
• Complete all repair orders in our dealership system and telematics database to ensure the integrity of our scheduler.
• Establish strong customer service relationships with current customers and follow up on all appointments and service requests.
• Monitor the progress of each vehicle throughout the day, and confirm that the mobile work was completed as requested.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Multitasking

Time management

Communication

Organizational skills

Job description

SUMMARY

Pohanka of Salisbury is hiring for a Mobile Customer Service Coordinator. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

WHY WORK HERE:

• Time Magazine National Quality Dealer Award Winner
• The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
• Distinguished Service Citation from the Automotive Hall of Fame

WE OFFER:

• Medical, Dental
• Life and Disability
• 401K with Company Contribution
• Paid Vacation
• Paid Personal Leave
• Paid Holidays
• Bonus Programs
• Vehicle Purchase Programs

RESPONSIBILITIES:

• Commuicate with Comercial and Retail Clients to schedule mobile service appointments
• Manage the daily workflow and the dispatch of Mobile Techs to customer locations
• Build and manage customer files for new Customers and enter them into our telematics system
• Complete all repair orders in our dealership system and telematics database to insure the integrity of our scheduler
• Establish strong Customer Service relationships with current customers and follow up on all appointments and service requests
• Monitor the progress of each vehicle throughout the day, and confirm that the mobile work was completed as requested.
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Strong multitasking and time management skills a must
• Strong organizational skills
• Computer Skills in MS office apps as well as the ability to learn and opereate in internal computer systems
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
• Logistics dispatch and copordination is a plus
• Excellent written and oral communication skills
• Positive and personality
• Above average energy level
• Personal and professional integrity

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20dealershipsthroughout Northern Virginia, Maryland,Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!