Service Advisor

Tesla; Raleigh (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Tesla is seeking a dedicated Service Advisor to enhance customer experience and support innovative vehicle servicing. This entry-level role involves addressing customer inquiries, documenting service details, and managing vehicle deliveries. Candidates should possess technical knowledge and a proactive attitude towards learning. The position offers comprehensive benefits from day one, including health plans, paid time off, and employee discounts.

Benefits

Aetna PPO and HSA plans

Family-building benefits

Dental and vision plans

Flexible Spending Accounts (FSA)

401(k) with employer match

Employee Stock Purchase Plans

Company-paid insurance

Employee Assistance Program

Paid time off and holidays

Employee discounts

Qualifications

• Knowledge of vehicle maintenance and repair methods.
• Ability to follow verbal and written instructions meticulously.

Responsibilities

• Provide exceptional customer service and address inquiries.
• Assess technical issues and document customer concerns.
• Organize vehicle details pre-delivery and follow up with customers.

Skills

Customer Service

Technical Knowledge

Attention to Detail

Proactive Learning

Tools

Dealer Management Systems

MS Office

Job description

Join to apply for the Service Advisor role at Tesla

Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role requires significant engagement with customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and developing technical expertise in vehicle servicing. Passion for supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy is essential.

What You'll Do

• Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and creating a welcoming environment for customers.
• Assess technical issues, offer solutions over the phone when possible, and escalate to the Service Manager as needed.
• Accurately document customer concerns and data into the Dealer Management System with strong attention to detail.
• Conduct transactions, guide customers through corrections, and summarize repair work performed.
• Keep customers informed about completion times, provide regular updates, and follow up to ensure satisfaction.
• Organize vehicle details pre-delivery, coordinate delivery/pick-up times with customers, and follow up to ensure satisfaction.

What You'll Bring

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques.
• Ability to follow verbal and written instructions meticulously; proficiency in Dealer Management Systems, Outlook, and MS Office.
• Proactive willingness to learn emerging automotive technologies.
• Ability to manage multiple priorities to meet critical deadlines.
• Valid driver's license is required.

Benefits

As a full-time Tesla employee, you are eligible for benefits from day 1, including:

• Aetna PPO and HSA plans with options at $0 payroll deduction.
• Family-building, fertility, adoption, and surrogacy benefits.
• Dental and vision plans with $0 paycheck contributions.
• Company-paid HSA contributions when enrolled in high deductible plans.
• Flexible Spending Accounts (FSA), 401(k) with employer match, Employee Stock Purchase Plans, and more.
• Company-paid insurance including Life, AD&D, and disability.
• Employee Assistance Program, paid time off, holidays, and back-up childcare resources.
• Voluntary benefits such as critical illness, hospital indemnity, accident insurance, pet insurance, and programs for weight loss and tobacco cessation.
• Tesla Babies program, commuter benefits, employee discounts, and perks.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, Utilities

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