Service Advisor

Jaguarportland; Portland (OR); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid vacation

401k with match

Lease allowance

Job summary

Jaguar Portland is seeking a Service Advisor to engage with customers, assess their vehicle needs, and communicate repair options and estimates. The role emphasizes delivering excellent customer service and maintaining satisfaction during the service process.

You will greet customers, collect vehicle data, explain required services, and ensure accurate documentation. Candidates should be comfortable discussing repairs, prices, and timelines with customers daily.

Qualifications

• Previous experience in customer-facing roles is preferred.
• Ability to clearly explain repairs and estimates to customers.
• Strong phone and in-person communication skills.

Responsibilities

• Greet customers in a timely, friendly and professional manner.
• Determine the nature of mechanical problems by communicating with customers.
• Obtain accurate customer and vehicle data and repair history.
• Provide labor and parts estimates; follow up on any changes to time estimates.
• Obtain customer approval and signatures on repair orders; provide copies.

Skills

Customer service

Communication

Sales

Attention to detail

Job description

Job Title: Service Advisor

Department: Service

• Free High Quality Employee Health Coverage* (available family coverage optional)
• Free Employee Life Insurance*
• Paid Vacation*
• 401k Retirement Program with company match*
• $9,000/year Jaguar or Land Rover employee lease allowance*

Position Summary: The service advisor is responsible forselling additional services to customers.

Essential Duties & Responsibilities:

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
• Maintain the prescribed standard for “hours per customer repair order written”
• Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon.
• Communicate with customer to determine the nature of their mechanical problem(s).
• Obtain accurate customer and vehicle data.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.
• If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
• Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
• Establish each customer’s method of payment. Obtain approval of credit, if necessary.
• Obtain customer’s signature on repair order; provide customer with a copy.
• Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.
• Handle telephone inquiries regarding work in process.
• Compare final invoice with original repair order.
• Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
• Deliver vehicle to customer and answer any questions.
• Maintain follow up program on additional items found in need of repair.
• Attend meetings as scheduled.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.