Service Advisor

TEC Equipment; Phoenix, La Crosse (AZ, WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an entry-level Service Advisor, where you will be the vital link between customers and our service team. This role offers a fantastic opportunity to develop your career in a supportive environment, where you will gain hands-on experience and training. Your responsibilities will include managing work orders, ensuring customer satisfaction, and maintaining communication throughout the repair process. With a commitment to excellence and a focus on quality service, this company is dedicated to providing a rewarding experience for both employees and customers alike.

Benefits

Comprehensive medical plan options

Dental plans

Vision care

401(k) retirement savings plan

Life insurance

Education assistance

Paid holidays

Paid sick leave

Qualifications

• Strong customer service skills and compassion for customers.
• Excellent oral and written communication skills required.

Responsibilities

• Inspect customer equipment and document service needs.
• Communicate with customers throughout the repair process.
• Manage work orders using the dealer management system.

Skills

Customer Service Skills

Communication Skills

Mechanical Inclination

Data Entry Proficiency

Education

High School Diploma

Job description

About Us

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.

Overview

Our Service Department has an excellent opportunity for an entry level Service Advisor to join our TEC team. The Service Advisor acts as a liaison between customers and our shop, utilizing skill in documentation and communication to manage work orders and facilitate the proper and timely repair of customer's equipment. This is great opportunity to grow your career with a great company that is willing to train the right person.

Responsibilities

• Compete inspections of customer equipment, document information, and use inspection sheet to document thorough information about the vehicle’s service needs.

• Understand the work that needs to be done to the vehicle and address specific customer concerns.
• Communicate with customer throughout the repair and payment process to create an overall positive experience for our customer.
• Use the dealer management system to open and manage work orders and ensure efficient work flow and completion of work orders.
• Answer phones and greet customers with professional and welcoming tone. Provide top notch customer service to all customers (by phone, in person, email, etc).
• Keep track of status of all trucks in the shop and provide customers with updates according to their preferred method of communication.

Qualifications

• Strong customer service skills and the ability to have compassion for our customers and work well with a wide range of personalities and emotional states.
• Excellent communication skills - oral and written (frequent and detailed documentation is required in this position).
• Mechanical inclination and attention to detail, proficiency with data entry and computer skills.
• Commitment to complete Service Advisor training.
• Valid driver's license and ability to meet insurance requirements.

Compensation

The base pay range for this position is $23.07 to $28.84.

Benefits

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

Statements

All offers of employment are contingent upon successful completion of all applicable screenings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.