Customer Service Advisor

Portfolio Credit Control; Manchester (NC); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is expanding its Credit Control team due to ongoing business success. They seek hardworking and professional individuals eager to thrive in a prestigious organization. This role involves managing overdue accounts, ensuring exceptional client service, and collaborating with various teams to enhance account operations. If you are a bright and confident communicator with a pragmatic approach to problem-solving, this opportunity offers a dynamic and supportive environment where your contributions will be valued.

Qualifications

• Minimum of three years' experience in Credit Control or Customer Service roles.
• Bright, confident, positive, and an excellent communicator.

Responsibilities

• Manage your own daily call schedule for overdue client accounts.
• Complete approximately 60 collection tasks daily through calls and emails.
• Provide excellent client service and maintain accurate records.

Skills

Credit Control

Customer Service

Negotiation Skills

Communication Skills

Job description

Portfolio Credit Control is delighted to partner with a well-established and growing company specializing in professional services. We are expanding the Credit Control team due to ongoing business success and are seeking hardworking, professional individuals eager to work within a prestigious organization.

Candidate Profile

• Bright, confident, positive, and an excellent communicator.
• Minimum of three years' experience in Credit Control or Customer Service roles.
• Ability to work in a fast-paced, dynamic, yet supportive team environment.
• Ability to deliver performance targets and provide exceptional client service.
• Pragmatic, commercial approach to problem-solving and strong negotiation skills.

Day-to-Day Responsibilities

• Manage your own daily call schedule for overdue client accounts.
• Complete approximately 60 collection tasks daily through calls and emails.
• Handle payment and service queries via telephone, email, and letter.
• Provide excellent client service, handle inquiries, and maintain accurate records.
• Coordinate with Client Experience and Client Retention teams to ensure smooth account operations.
• Identify and act on retention opportunities, including Direct Debit reinstatements.
• Process client account adjustments as needed.