Service Advisor

Gibbs Truck Centers - Oxnard; Oxnard (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Service Advisor Commission

Medical Insurance

401(k) Retirement Plan with Company

Vacation and Sick time

Ongoing manufacturer training

Job summary

Gibbs Truck Centers - Oxnard is seeking an experienced Service Advisor to be the primary liaison between customers and the service department of our dual International and Isuzu truck dealership. You will schedule service, prepare estimates, and manage work orders while driving customer satisfaction and shop efficiency.

The role requires a minimum of 2 years in customer-facing automotive service, knowledge of heavy‑duty trucks preferred, and Spanish language proficiency is a plus.

Qualifications

• Minimum of 2 years of experience as a Service Advisor, Service Writer, or in a similar role within automotive/service industries.
• Experience with medium and heavy-duty trucks is recommended but not required.
• Bilingual in Spanish is highly preferred to serve diverse customers.
• Proficiency with CDK or similar dealership management systems is a plus.

Responsibilities

• Greet customers promptly and professionally in person and over the phone.
• Act as the primary contact for customers throughout the repair process.
• Provide regular updates to customers regarding repair status and completion times.
• Explain repair estimates, diagnostics, and maintenance to customers clearly.
• Open and close repair orders accurately within the dealership management system.
• Gather accurate vehicle information including mileage and maintenance history.
• Translate customer descriptions of problems into actionable technician instructions.
• Schedule service appointments to optimize shop workflow.

Skills

Bilingual in Spanish

Strong customer service skills

Strong multitasking abilities

Mechanical aptitude

Experience with heavy-duty trucks

Education

High School Diploma

Tools

CDK Dealership Management System

Job description

Want to join a successful commercial truck dealership in Oxnard?

GIBBS TRUCK CENTERS, established in 1969, is seeking an experiencedSales Manager – New & Used Truck Salesto lead our sales efforts, develop customer relationships, and drive the growth of our New and Used Commercial Truck business.

Gibbs Truck Centers is a medium/severe-duty and heavy-duty Commercial Truck Dealer with five locations throughout Central California. For the past 26 years, the dealership has successfully earned theCircle of Excellence Awardand, for the past three years, has been recognized with thePresidential Dealer Award, ranking among theTop 10 of 122 dealers in North America.

We could not accomplish this without our outstanding team.Come be a part of our success story!

Job Title: Service Advisor

Location: Oxnard

Department: Service Department

Reports To: Service Manager

Pay Rate: $18.00 - $25.00 per hour (Depending on Experience)

Job Summary

The Service Advisor acts as the primary liaison between customers and the service department at our dual International and Isuzu Truck Dealership. This role is responsible for scheduling service work, initiating work orders, maintaining communication with customers regarding repair status, and estimating costs. The ideal candidate will deliver exceptional customer service while maximizing service sales and technician productivity across both medium and heavy-duty commercial vehicle lines.

Key Responsibilities

Customer Service & Communication

• Greet customers promptly and professionally in person and over the phone.
• Act as the primary contact for customers throughout the entire repair process.
• Provide regular updates to customers regarding repair status and completion times.
• Explain repair estimates, diagnostics, and necessary maintenance to customers clearly.

Service Operations

• Open and close repair orders (RO's) accurately within our CDK Dealership Management System.
• Gather accurate vehicle information, including mileage, symptoms, and maintenance history.
• Translate customer descriptions of vehicle problems into clear, actionable instructions for technicians.
• Schedule service appointments to optimize shop workflow and technician efficiency.

Sales & Financials

• Promote and sell preventative maintenance services and necessary repairs to customers.
• Prepare accurate cost estimates for parts and labor.
• Obtain customer authorization before any additional repair work is performed.
• Review final invoices with customers and process payments upon vehicle pickup.

Warranty & Compliance

• Identify warranty coverage and look up campaign/recall information through both International and Isuzu Truck systems.
• Ensure all documentation complies with dealership policies, manufacturer specifications, and safety regulations.

Qualifications & Skills

Experience

• Minimum of 2 years of experience as a Service Advisor, Service Writer, or in a similar customer-facing role within the automotive or service industry.
• Experience with medium and heavy-duty trucks (specifically International Trucks, Navistar systems, or Isuzu commercial vehicles) is recommended but not required.

Skills & Knowledge

• Bilingual in Spanish is highly preferred to effectively serve our diverse customer base.
• Proficiency with CDK or similar dealership management systems is a plus.
• Strong customer service skills with excellent verbal and written communication.
• Strong multitasking abilities in a fast-paced environment.
• Mechanical aptitude or willingness to learn heavy-duty and medium-duty truck components.

Education & Licenses

• High School Diploma or equivalent required.
• Valid Driver’s License with a clean driving record.

Benefits

• Competitive hourly pay plus performance-based incentives
• Service Advisor Commission
• Medical Insurance
• 401(k) Retirement Plan with Company Match
• Vacation and Sick time benefits
• Ongoing manufacturer training (International and Isuzu)