Service Advisor

Oaklandh D; Oakland (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Benefits available for full-time employees

Paid time off for full-time employees

401k Plan

Employee Purchase program

Bonus opportunities

Extensive training programs

Job summary

Oakland Harley-Davidson in Oakland, CA, is seeking a service manager to oversee service orders and ensure excellent customer interaction. Responsibilities include managing service flow, providing concierge support, and addressing technical inquiries about motorcycles. The role requires strong time management, communication skills, and a history of service success. Full-time employees enjoy benefits such as health coverage, paid time off, a 401k plan, and opportunities for bonuses and training.

Qualifications

• Ability to show up on time and work posted schedule.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries.
• Answer technical questions about motorcycle problems, warranties, services, and repairs.

Skills

Time management skills

Fantastic communication skills

Demonstrated ability to manage others

Team oriented

Organized and friendly personality

Job description

Oakland Harley-Davidson is an award-winning dealership that strives to cultivate a dynamic environment. We're a high performing store that offers its employees training, career progression, and great benefits. If you're interested in learning more, we'd love to meet you!

What Will I Do Every Day?

• Oversee service orders and flow of Drive Lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Answer technical questions about motorcycle problems, warranties, services, and repairs
• Maintain Customer Experience scores at or above company standards
• Assist in diagnosing motorcycle problems; order parts and tools as necessary
• Reinforce company policies and adheres to company standards
• Encourage compliance with applicable laws and regulations

What Are the Requirements?

• Ability to show up on time and work posted schedule
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Consistent record of service and sales success
• Strong record of positive customer satisfaction
• Team oriented

Why Work for Oakland Harley-Davidson?

• Health Benefits available for full-time employees
• Paid time off for full-time employees
• 401k Plan
• Employee Purchase program
• Bonus opportunities
• Extensive training programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.