Service Advisor

Landers Auto Group; Norman (OK); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

Accident & Critical Illness

HSA/Flexible Spending

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Job summary

Landers Chrysler Dodge Jeep Ram of Norman is seeking a Service Advisor to own the customer experience in the service lane. You are the first contact and will greet customers, explain repair processes, and ensure the service experience is professional and smooth.

Experience in the auto industry is not required; candidates from customer service, retail, or hospitality are welcomed. This is a full-time role in a busy, state-of-the-art service department in Norman with opportunities for growth and

Qualifications

• Experience is a plus, not a requirement in the service lane.
• Open to candidates from customer service, retail, restaurant, or hospitality.
• Willing to submit to a pre-employment background check and driving record review.

Responsibilities

• Oversee flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer experience and convey next steps.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is sold to service customers daily.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Ability to manage others

Time management

Strong communication skills

Professional appearance

Clean driving record

Background check willingness

Job description

Landers Chrysler Dodge Jeep Ram of Norman

481 N. Interstate Dr., Norman, OK

Full Time

Service Advisor

• EXPERIENCE IS A PLUS, NOT A REQUIREMENT!**

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check

What We Offer

• Medical, Dental & Vision
• 401k with Match
• Paid Vacation
• Growth Opportunities
• Paid Training
• Family Owned and Operated
• Long Term Job Security
• Health and Wellness
• Accident & Critical Illness
• HSA/Flexible Spending
• Pet Insurance
• Employee Discounts
• State of the Art Facility
• Paid Certification
• Ongoing Certification
• OEM Certification
• Busy Shop

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.

Landers Chrysler Dodge Jeep Ram of Norman