Service Advisor

Luther North Country Ford Lincoln; Coon Rapids (MN); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

Accident & Critical Illness

HSA/Flexible Spending

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Job summary

Luther North Country Ford Lincoln in Minnesota is seeking a Service Advisor who will own the customer experience in the service lane. You are the first contact, greeting owners and explaining repairs, coordinating with technicians and service offerings.

Candidates with strong customer service or retail backgrounds are welcome; the role includes commission-based pay and opportunities for growth, training, and a stable, family-owned dealership environment.

Qualifications

• Strong organizational and interpersonal skills.
• Proven ability to lead and manage others.
• Effective time management and multitasking.
• Excellent communication with customers.
• Presentable, professional appearance.
• Clean driving record.
• Willing to undergo pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Own the customer experience by handling additional assignments.
• Provide concierge support for all owner inquiries.
• Manage technicians' time and distribute work efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management

Excellent communication

Professional appearance

Clean driving record

Background check

Job description

Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

$42-$110k/year (Commission-Based)

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Ensures that the daily inventory of technicians' time is consistently sold to service customers.


• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality


• Demonstrated ability to manage others


• Time management skills


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance.


• Clean driving record


• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision


• 401k with Match


• Paid Vacation


• Growth Opportunities


• Paid Training


• Family Owned and Operated


• Long Term Job Security


• Health and Wellness


• Accident & Critical Illness


• HSA/Flexible Spending


• Pet Insurance


• Employee Discounts


• State of the Art Facility


• Paid Certification


• Ongoing Certification


• OEM Certification


• Busy Shop

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.