Service Advisor

careers-edmorse; Muscatine (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Bonuses/Commissions

401K with company match

Health benefits

Dental coverage

Vision coverage

Life Insurance

Short/Long term disability

Employee Assistance Program

Paid holidays

Job summary

Ed Morse Automotive Group is seeking a Service Advisor in Muscatine, IA. The role serves as the primary liaison for customers seeking vehicle service and repairs, coordinating with management, sales, and technicians to drive satisfaction and sales.

You will greet customers, listen to concerns, and present diagnostic options with clear estimates, while promoting a high level of service and professionalism at all times.

Qualifications

• Clear communication with customers and team members.
• Professional, courteous demeanor in all interactions.
• Ability to manage multiple customer conversations smoothly.
• Maintain customer satisfaction above expectations.
• Present a friendly, welcoming service experience.

Responsibilities

• Act as the main point of contact between the dealership and customers for vehicle service and repairs.
• Aim to maximize parts and service sales while ensuring customer satisfaction.
• Collaborate with Service Manager/Director, sales managers, and technicians.
• Handle complaints escalated beyond the service writer level.
• Answer calls promptly and meet customers politely at the service area.
• Greet customers warmly and listen to their vehicle concerns.
• Offer diagnostic or repair recommendations with confidence.
• Provide accurate estimates for requested services or repairs.

Skills

Well spoken

Excellent phone skills

Positive attitude

Customer-focused

Honest and sincere

Job description

Overview

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seekingService Advisorto join our Ed Morse team.

Responsibilities

• Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service
• Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
• Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Promptly meet and greet service customers warmly and be the perfect host
• Listen to customer's reason(s) for bringing their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customer's concerns
• Provide accurate estimates for all the services or repairs recommended

Qualifications

• Candidates must be well spoken, have excellent telephone skills.
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
• Maintain a customer satisfaction rating above zone average.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training