Service Advisor

Landmark Automotive

Morrow (GA)

On-site

USD 45,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Training

Vacation / PTO

Employee Purchase Program

Job summary

Landmark Automotive is seeking a Service Advisor in Morrow, GA, to provide exceptional customer service and manage customer relationships. Ideal candidates should possess strong communication skills and a dedication to customer satisfaction while ensuring efficient processes in the service department. This full-time position offers excellent benefits and training opportunities.

Qualifications

Expertise in customer service and customer satisfaction.
Ability to communicate effectively with customers and technicians.
Positive attitude and willingness to learn.

Responsibilities

Greet service department customers promptly and courteously.
Translate customer repair needs to technicians.
Upsell additional services with integrity.

Skills

Customer Service

Communication

Attention to Detail

Job description

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Service Advisor – Landmark Dodge Chrysler Jeep Ram - Morrow, GA

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Responsibilities

Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits Offered

Medical
Dental
Vision
401(k)
Basic Life Insurance
Accident & Critical Illness Insurance
Paid Training
Short Term Disability
Vacation / PTO
Employee Purchase Program

About Us

Welcome to our Employment Opportunities page!

Landmark Automotive has been serving Dodge Chrysler Jeep RAM shoppers for over 40 years. With three locations to choose from in the Atlanta area, Landmark Automotive is proud to offer their customers an unbeatable selection and the lowest prices. Landmark is not only a premier destination for Atlanta car shoppers, but also the #1 Dodge dealership in the U.S. and the #1 Dodge Chrysler Jeep RAM dealership in the Southeast.

We are interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.

Apply today!

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