SERVICE ADVISOR

Stivers Ford of Montgomery; Montgomery (AL); On-site; USD 38,000 - 48,000; Full time

Job summary

Stivers Ford of Montgomery in Montgomery, AL seeks a Service Advisor. The role initiates automotive services by identifying problems and requests, verifies warranty coverage, develops estimates, writes repair orders, and maintains customer rapport.

You will review symptoms, conduct inspections, cost materials and labor, obtain approvals, and enter repair orders into the service system. You will keep customers informed about estimates, expected turnaround, and transportation arrangements.

Qualifications

• Experience in automotive service or maintenance environment preferred.
• Ability to interpret service information and customer requests.
• Strong communication and organizational skills.

Responsibilities

• Initiates automotive services by identifying problems and customer requests; checks warranty coverage.
• Verifies warranty/service contract coverage and develops estimates.
• Prepares repair orders with symptoms, problems and required repairs; obtains approvals; enters RO into service system.
• Maintains customer rapport by explaining estimates, expected return times, and arranging transportation as needed.
• Maintains automotive records of problems and corrective actions.
• Keeps knowledge up-to-date by reading manufacturers' publications and training materials.
• Demonstrates ownership to add value and improve service operations.

Skills

Equipment maintenance

Lifting

Problem solving

Reporting results

Quality focus

Product knowledge

Customer service

Safety management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE ADVISOR

Montgomery, AL, US

30+ days ago Requisition ID: 1010

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Automotive Service Writer / Advisor Job Duties:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RD) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Safety Management