SERVICE ADVISOR

Hireology; Monroe (LA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation

Life Insurance

Employee Discounts

Training & Career Development

Referral Bonuses

Fun Employee Events

Job summary

Jim Taylor Auto Group in Monroe, LA is seeking a full-time Service Advisor to join our team. You will deliver outstanding customer experiences while keeping the service process organized, efficient, and professional.

This role emphasizes trust-building, clear communication, and a customer-first mindset. You’ll greet customers, assess service needs, prepare estimates, and coordinate with technicians to ensure timely repairs.

Qualifications

• 2+ years of customer service experience.
• High school diploma or equivalent.
• Excellent customer service.
• Basic computer competencies.
• Valid driver’s license and clean driving record.
• Automotive or sales experience preferred.
• Strong communication and relationship-building skills.
• Confidence in presenting recommendations in a professional manner.
• Attention to detail and strong follow-through.
• Team-oriented attitude with a strong work ethic, professionalism and urgency with a customer-first mindset.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and help determine service needs.
• Prepare and manage repair orders, estimates, and approvals.
• Communicate service recommendations, timelines, and updates clearly.
• Coordinate with technicians and service team to ensure smooth workflow.
• Follow up with customers to ensure satisfaction.
• Maintain accurate records and support high customer service standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Job description

Service Advisor

Jim Taylor Auto Group

Jim Taylor Auto Group is looking for a full-time Service Advisor to join our team. We are looking for someone who can deliver an outstanding customer experience while keeping the service process organized, efficient, and professional.

This is a great opportunity for someone who is confident with people, strong in communication, calm under pressure, and motivated to succeed. The right candidate enjoys building trust, solving problems, and helping customers understand their vehicle needs.

Job Type: Full-Time

Pay: Performance-based pay with bonus opportunities for motivated team members

Benefits

We believe taking care of our people is essential to taking care of our customers. As part of the Jim Taylor Auto Group team, you’ll enjoy a comprehensive benefits package that supports your health, growth, and success, including:

• Medical, Dental, and Vision Insurance
• Disability & Life Insurance
• 401(k) Retirement Plan
• Paid Vacation and 5 Paid Holidays
• Free Medical Clinic Access
• Free Mental & Physical Therapy Services
• Free Access to a Nutritionist
• Employee Discount Program
• Ongoing Training & Career Development Opportunities
• Employee Referral Bonuses
• Fun Employee Appreciation Events

Qualifications

• 2+ years of customer service experience
• High school diploma or equivalent
• Excellent Customer Service
• Basic computer competencies
• Valid driver’s license and clean driving record
• Automotive or sales experience preferred
• Strong communication and relationship-building skills
• Confidence in presenting recommendations in a professional manner
• Attention to detail and strong follow-through
• Team-oriented attitude with a strong work ethicProfessionalism, urgency, and a customer-first mindset

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and help determine service needs
• Prepare and manage repair orders, estimates, and approvals
• Communicate service recommendations, timelines, and updates clearly
• Coordinate with technicians and service team to ensure smooth workflow
• Follow up with customers to ensure satisfaction
• Maintain accurate records and support high customer service standards

Core Values in Action

At Jim Taylor Auto Group, our Service Advisors live our values every day:

• Dedication — following through from write-up to delivery and staying engaged until the job is done right
• Responsibility — owning communication, documentation, and customer expectations from start to finish
• Initiative — checking on repair status before the customer asks and stepping in before issues grow
• Value — giving honest recommendations and helping customers make informed decisions
• Empathy — treating every customer with patience, respect, and understanding, especially in stressful situations

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.