Service Advisor

Sun Auto Tire and Service; Minneapolis (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bi-weekly pay

Tuition reimbursement

Paid vacation

Paid sick time

6 paid holidays

Medical, dental and vision insurance

Life insurance (company paid)

401(k) with company match

Discounted services for vehicles

Advancement opportunities

Job summary

TGK Automotive is seeking a Service Advisor/Sales to be the face of the shop and guide customers through repairs and maintenance with honesty and integrity. You will listen to concerns, document details, and recommend services based on knowledge of the shop’s offerings.

The role emphasizes promoting services and providing accurate quotes, with updates as work progresses and opportunities for advancement within the company.

Qualifications

• Greet customers promptly in a professional and courteous manner.
• Listen to and document customer concerns; inspect vehicle and reference service history.
• Recommend services and clearly communicate additional recommendations from technicians.

Responsibilities

• Promote sales of services, parts, and accessories by understanding product requirements.
• Provide accurate quotes including cost and completion time.
• Give customers updates on service status and warranty explanations.

Skills

Customer service

Sales ability

Communication

Professional demeanor

Job description

Overview: TGK Automotive

We have IMMEDIATE openings for a Service Advisors.

Service Advisor/Sales

are essential team members as the face of the shops and the client’s main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always providea 5-star experience.

Service Advisors

are responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Compensation : Ranges from 70K to 90K per year; varies upon experience(Hourly + Bonus Opportunities)

Employee Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge.
• Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
• Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
• Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customersOther duties as assignedThe Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

:Posses a valid driver's licenseMust be able to work at least 5 days per weekPrior experience as a Service Advisor is helpful, but not requiredProfessional appearance and proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.