Service Advisor

Sun Auto Tire and Service; Saint Paul (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bi-weekly pay

Tuition reimbursement

Paid time off

Health insurance

Life insurance

401(k) with match

Discounted services

Advancement opportunities

Job summary

TGK Automotive is seeking a Service Advisor/Sales to be the face of our shops and guide clients through the repair and maintenance process. You will promote services, provide accurate quotes, and build long-lasting relationships to ensure a 5-star experience.

Compensation ranges from 60K to 80K per year, with hourly pay and bonus opportunities. Benefits include insurance, 401(k) with company match, paid time off, and opportunities for advancement.

Qualifications

• Possess strong customer service and interpersonal skills.
• Excellent listening and documentation abilities.
• Ability to promote services and explain recommendations clearly.
• Maintain a professional appearance and demeanor.
• Work in a process-driven environment with consistency.

Responsibilities

• Greet customers professionally in person and by phone.
• Listen to concerns and document them; reference service history.
• Identify needs and communicate recommendations with clear justification.
• Provide accurate quotes including cost and time to completion.
• Keep customers updated on service status throughout the day.
• Assist in cashing out tickets and review warranties and multipoint inspections.
• Follow up after service to ensure satisfaction and process returns/warranties.

Skills

Customer service

Communication

Sales ability

Professional appearance

Process-driven

Job description

Overview

TGK Automotive is a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.

The Service Advisor/Salesare essential team members as the face of the shops and the client’s main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always providea 5-star experience. Service Advisors are responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Compensation: Ranges from 60K to 80K per year; varies upon experience(Hourly + Bonus Opportunities)

Employee Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

• Posses a valid driver's license
• Must be able to work at least 5 days per week
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.