Service Advisor

Sun Auto Tire & Service; Crystal (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid Vacation

Paid Sick Time

6 Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Discounted Services

Job summary

TGK Automotive is seeking Service Advisors to be the face of the shops and main contact for customers through the repair/maintenance process. Compensation ranges from 70K to 90K per year, with hourly + bonus opportunities and a strong benefits package.

Responsibilities include greeting customers, diagnosing needs from histories, recommending services, providing quotes, and keeping customers updated. Growth potential and advancement opportunities are highlighted within a supportive team.

Qualifications

• Greet customers professionally in person and on the phone.
• Document and verify customer service needs from their concerns.
• Offer services and upsell appropriate products to customers.
• Provide accurate quotes with time estimates for services.
• Give updates on service status throughout the day.
• Explain warranties and complete cash-out procedures.
• Follow up after service to ensure satisfaction.

Responsibilities

• Greet customers professionally in person and on the phone.
• Listen to and document customer concerns; inspect vehicle and refer to service history.
• Recommend services and communicate additional recommendations from technicians.
• Promote services, parts, and accessories; provide accurate quotes.
• Provide updates on service status and completion times.
• Follow proper cash-out procedures and explain warranties.
• Conduct post-repair follow-up calls to ensure satisfaction.

Skills

Customer service

Sales

Communication

Job description

TGK Automotive is a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.

We have IMMEDIATE openings for a Service Advisors.

The Service Advisor/Sales are essential team members as the face of the shops and the client’s main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always provide a 5-star experience. Service Advisors are responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Compensation : Ranges from 70K to 90K per year; varies upon experience

(Hourly + Bonus Opportunities)

Employee Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications :

• Posses a valid driver's license
• Must be able to work at least 5 days per week
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.