SERVICE ADVISOR

Premier Leasing & Rental; Milwaukee (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Wisconsin Kenworth in Milwaukee is seeking a customer service focused individual for a Service Advisor role. Excellent starting wage and comprehensive benefits offered, with a successful dealer group presence across multiple states.

The position requires strong communication, the ability to handle customer inquiries, and scheduling coordination with the shop team. You will open work orders, discuss service needs, explain payment terms, and maintain updates with customers throughout repairs.

Qualifications

• Experience in a dealership environment is preferred.
• Ability to work up to 10 hours per day as required.
• Ability to sell service work to customers.
• Strong written and verbal communication with customers.
• Sufficient computer skills to access systems and write notes.

Responsibilities

• Create a positive initial contact with service customers.
• Ensure all service phone calls are handled professionally and expediently.
• Work closely with shop foremen to schedule service repairs.
• Perform tasks as required by the Service Manager.
• Open work orders and discuss service issues with customers.
• Explain payment requirements before work commences and maintain customer communication during repair.

Skills

Customer service

Communication skills

Computer skills

Sales ability

Job description

Wisconsin Kenworth

Wisconsin Kenworth in Milwaukee is seeking a customer service focused individual to take on the Service Advisor role! Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

• Milwaukee, WI

Responsibilities

• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties

• Open work orders
• Discuss service issues with customer and create an accurate description of customer’s service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders

Requirements

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 10 hours per day as required
• Ability to sell service work
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs. on a regular basis