Service Foreman - Lead Diesel Technician/Mechanic

CSM Companies, Inc. - Kenworth; Green Bay (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Excellent benefits

Competitive salary

Career advancement opportunities

Job summary

CSM Companies, Inc. - Kenworth in Green Bay is seeking a qualified Lead Diesel Technician/Mechanic to manage 2nd shift operations. The ideal candidate will have over 5 years of heavy-duty truck experience and be mechanically inclined. You'll ensure service quality and provide leadership while supervising a team of technicians.

This role offers excellent benefits and a chance to join a growing, high-performing team dedicated to quality and customer satisfaction.

Qualifications

• Minimum of 5 years heavy duty truck or related industry experience.
• Ability to obtain a Commercial Driver's License (CDL).
• Familiarity with both DOS and Windows based computer programs.

Responsibilities

• Ensure service phone calls are handled professionally.
• Supervise assigned service technicians.
• Communicate with customers regarding repairs and appointments.

Skills

Heavy duty truck experience

Effective communication skills

Ability to supervise

Technical knowledge of equipment

Education

Formal technical school graduate certificate/degree

Job description

Wisconsin Kenworth in Green Bay is seeking a talented individual to take on our Service Foreman - Lead Diesel Technician/Mechanic role on 2nd shift! The ideal candidate will have a minimum of 5 years heavy duty truck experience and is mechanically inclined. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group!

The approximate hours of this role are 1:30 PM - 10:00 PM Monday through Friday.

Responsibilities

• Ensure that all service phone calls are handled professionally and expediently
• Coordinates service shop work flow by effective coordination with Service Leadman and assignment of jobs to technicians
• Supervises all assigned service technicians
• Coordinates department activities between service department, parts department and service customer
• Facilitates effective communication between internal and external customers, vendors and business contacts

Primary Duties

• Assesses incoming service department jobs, makes initial repair diagnosis and creates customer repair orders following company procedures to include obtaining customer signature on form
• Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order
• Manages available billing hours by planning and effectively delegating work load to qualified and available service technicians
• Provides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff
• Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns
• Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy
• Informs service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements
• Establishes and ensures adherence to maintenance schedule for service facility and shop equipment
• Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progress
• Assists service technicians in the service shop as needed
• Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials

Qualifications

Requirements:

• Formal technical school graduate certificate/degree (or equivalent work experience)
• Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service
• Effective written and verbal communication skills
• Ability to obtain a Commercial Driver's License (CDL)
• Familiarity with both DOS and Windows based computer programs
• Demonstrated working knowledge of warranty guidelines, claim procedures and company policies
• Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities
• The ability to work under pressure while prioritizing and processing several tasks simultaneously
• Ability to work a 8 - 10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis