Service Advisor

CSM Companies, Inc. - Kenworth; Hilliard (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

CSM Companies, Inc. - Kenworth in Hilliard, Ohio is seeking a customer service-focused individual for the Service Advisor position. The role involves creating positive contacts with service customers, scheduling repairs, and maintaining communication during the repair process. Ideal candidates will possess good writing and communication skills and have the ability to work in a dealership environment. Excellent starting wage and comprehensive benefits are provided to successful applicants.

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements.
• Willingness to work up to 12 hours per day as required.
• Good writing skills.

Responsibilities

• Create a positive initial contact with service customers.
• Schedule service repairs with shop foremen.
• Maintain communication with customer during the repair process.

Skills

Customer service skills

Communication skills

Computer skills

Job description

CSM Kenworth in Columbus is seeking a customer service focused individual to take on the Service Advisor role! Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

Responsibilities

• Create a positive initial contact with service customers
• Ensure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Closes repair orders

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell service work
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis