Service Advisor

CSM Companies, Inc. - Kenworth; York (NE); On-site; USD 40,000 - 55,000; Full time

Job summary

CSM Companies, Inc. - Kenworth in York, Nebraska is seeking a Service Advisor. This role focuses on providing excellent customer service and requires strong communication skills. Responsibilities include scheduling service repairs, managing customer interactions, and ensuring compliance with company procedures. An excellent starting wage and comprehensive benefits are offered. Candidates should be prepared for a fast-paced dealership environment and possess the ability to work long hours as needed.

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements.
• Willingness to work up to 12 hours per day as required.
• Ability to interact with customers in a variety of situations.

Responsibilities

• Create a positive initial contact with service customers.
• Handle all service phone calls professionally and expediently.
• Schedule service repairs in coordination with shop foremen.
• Open and close work orders as required.
• Explain payment requirements to customers before work commences.

Skills

Customer service focus

Good writing skills

Communication skills

Computer skills

Ability to sell service work

Job description

Sahling Kenworth is seeking a customer service focused individual to take on our Service Advisor role at our York location. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

Responsibilities

• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell service work
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and/or lift/move up to 75 lbs on a regular basis