Service Advisor

Town East Ford; Mesquite (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

PTO

401(K)

Job summary

Town East Ford in Mesquite, Texas, is looking for a Service Advisor to greet customers, schedule appointments, and recommend maintenance based on vehicle conditions. The ideal candidate will have strong communication skills, a positive attitude, and previous experience, preferably in a Ford dealership. You will work in a fast-paced environment ensuring customer satisfaction. Benefits include health insurance, PTO, and a 401(K).

Qualifications

• Previous experience at a Ford dealership is a plus.
• Ability to identify the problem quickly.
• Proven record of achieving exceptional customer satisfaction.

Responsibilities

• Greet customers promptly.
• Prepare a complete and accurate estimate of cost.
• Monitor the progress of each vehicle throughout the day.

Skills

Customer satisfaction

Communication skills

Problem identification

Positive attitude

Technology adaptation

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Compensation and Benefits

• Competitive Pay
• Health Insurance
• PTO
• 401(K)

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Proven record of achieving exceptional customer satisfaction
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.