Service Advisor

Pritchard-Auto-Company; Mason City (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Job summary

Pritchard-Auto-Company in Mason City, IA is seeking a Service Advisor who will act as the main liaison between customers and the service department, coordinating repairs, maintenance, and communications throughout the process.

The role requires strong customer service, organization, and the ability to balance multiple priorities in a fast-paced environment. Valid driver’s license and basic computer usage are required; dealership software familiarity is a plus.

Qualifications

• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in fast-paced environment.
• Basic computer proficiency and ability to learn dealership software.
• Strong sales and relationship-building skills.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Serve as primary contact between customers and service department.
• Greet customers and document service needs.
• Explain maintenance options, timelines, and pricing.
• Identify additional services and products for customers.
• Create and close repair orders; coordinate with technicians.
• Keep customers informed on progress and timelines.
• Process warranty and related documentation.
• Schedule service appointments and manage workflow.
• Maintain records in dealership systems.
• Stay current on training and product knowledge.
• Support team and assist with transportation arrangements.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Attention to detail

Driver's license

Education

High school diploma or equivalent

Tools

Dealership software

Warranty processing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Reg Full Time Mason City, IA, US

10 days ago Requisition ID: 1417

Salary Range: $45,000.00 To $65,000.00 Annually

Position Summary

The Service Advisor serves as the primary liaison between customers and the service department, ensuring a professional, efficient, and positive service experience from start to finish. This role is responsible for communicating customer needs, coordinating repairs and maintenance services, providing recommendations, and ensuring customers remain informed throughout the service process.

The ideal candidate is customer-focused, organized, and driven to deliver exceptional service while contributing to the overall success of the department.

Responsibilities

• Serve as the primary point of contact between customers and the service department, ensuring clear communication and a high level of customer satisfaction throughout the service experience.
• Greet customers, listen to their concerns, and accurately document service and repair needs.
• Explain maintenance recommendations, repair options, timelines, and pricing in a clear and professional manner.
• Identify and recommend additional services and products that benefit the customer while supporting vehicle reliability, safety, and performance.
• Create, manage, and close repair orders accurately and efficiently.
• Coordinate with technicians to ensure timely completion of repairs and maintenance services.
• Keep customers updated on repair progress, delays, and completion timelines.
• Process warranty claims and related documentation in accordance with manufacturer and dealership guidelines.
• Schedule service appointments and manage workflow to maximize efficiency and customer satisfaction.
• Maintain accurate records of customer interactions, repair orders, and service history within dealership systems.
• Stay current on manufacturer training, dealership systems, service programs, and product knowledge.
• Support and mentor team members as needed while contributing to a collaborative team environment.
• Assist with customer transportation arrangements when necessary to ensure a seamless service experience.
• Perform additional duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Reporting Structure

Reports To: Service Manager

Qualifications & Experience

Required

• Strong customer service and communication skills
• Exceptional organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Basic computer proficiency and ability to learn dealership software systems
• Strong sales and relationship-building skills
• Valid driver's license with an acceptable driving record

Preferred

• Experience in the automotive, truck, equipment, or transportation industry
• Knowledge of dealership management systems
• Experience with warranty processing and repair order management

Why Join Us?

• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Stable and Growing Organization

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.