Service Advisor

Mercedes-Benz Group; Edmond (OK); On-site; USD 48,000 - 110,000; Full time

Benefits offered by this job

Employer-paid life insurance

401k matching

Disability insurance

Paid vacation

Paid sick leave

Paid bereavement leave

LifeCare program

Job summary

Mercedes-Benz Group is seeking a knowledgeable Service Advisor in Edmond, OK to greet customers, assess vehicle concerns, and relay expert guidance throughout the service process. You will estimate costs, communicate options, and coordinate schedules with technicians to ensure timely completion.

The role emphasizes sales experience, CSI excellence, and a professional, client-focused approach in a commission-based environment.

Qualifications

• High school diploma or equivalent required; automotive experience a plus.
• 2+ years experience as a service advisor or similar role in automotive service.
• Proven CSI and sales history.

Responsibilities

• Greet customers and listen to vehicle concerns.
• Provide accurate service estimates for parts and labor.
• Coordinate service appointments to maximize technician productivity.
• Communicate updates to customers throughout the service process.
• Ensure proper documentation in CRM and maintain vehicle history.

Skills

Customer service

Communication skills

Sales history

Problem solving

Team coordination

Driver's license

Tekion knowledge

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Tekion system

Job description

Salary Range: $48,000.00 To $110,000.00 Annually

Position Overview

We are currently seeking a knowledgeable and customer-focused Service Advisor to join our service team. The Service Advisor will play a crucial role in assisting customers with their vehicle service needs, providing expert advice and guidance, and ensuring a positive service experience from start to finish. We are looking for a long term, energetic professional who is ambitious, hardworking, and ready to showcase their skills in problem solving, sales and customer service. To guarantee optimum customer satisfaction, we are looking for an extraordinary individual to provide our customers with a friendly greeting and honest fair guidance. Our Service Advisors act as the liaison between Customer and Technician, by providing the customer with in-depth information about their vehicle's maintenance and assuring repairs are completed in the appropriate time frame and budget quoted. This position reports to our Service Manager. Your schedule would be M-F and rotating Saturday. This is a commission-based position.

Responsibilities

• Greet customers warmly and professionally as they arrive at the dealership for service appointments, and listen attentively to their vehicle concerns and service needs.
• Conduct thorough vehicle inspections upon check-in, and provide clear and accurate explanations of recommended services and repair options to customers.
• Estimate service costs, including parts and labor, and provide customers with detailed written estimates for approval before work begins.
• Coordinate service appointments and schedules, ensuring that customers' vehicles are serviced in a timely manner and that appointments are scheduled efficiently to maximize technician productivity.
• Communicate regularly with customers throughout the service process, providing updates on the status of their vehicles, notifying them of any additional repairs or services needed, and obtaining approval for any changes to the original service plan.
• Coordinate with service technicians and parts department staff to ensure that all necessary parts and materials are available for scheduled service appointments, and that repairs are completed accurately and efficiently.
• Assist with vehicle pick-up and delivery arrangements for customers, including arranging transportation or loaner vehicles as needed.
• Maintain accurate and detailed records of customer interactions, service orders, and vehicle history in the dealership's CRM (Customer Relationship Management) system.
• Follow dealership policies and procedures, including safety protocols and warranty guidelines, in all aspects of service advisor duties.
• Staying up to date on Manufacturer training

Qualifications

• High school diploma or equivalent required; additional education or training in automotive technology or customer service preferred.
• Previous 2 years experience as a service advisor or in a related role, preferably in an automotive dealership or service center. Luxury OEM experience is a plus.
• Proven CSI and sales history
• Strong knowledge of automotive systems and components.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and effectively explain technical information in a clear and understandable manner.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using computerized systems and software, including CRM software and Microsoft Office suite.
• Valid driver's license with a clean driving record.
• Ability to work independently
• High Energy
• Get It Done Attitude
• Outstanding character and work ethic
• Tekion Knowledge Preferred
• A professional, well-groomed appearance
• Ability to pass a background check and drug screen
• Employer-paid life insurance up to $25,000, withadditionalcoverage available
• Employer matching 401k contributions up to 3%
• Employer-paid short-term and long-term disability insurance
• Reimbursement for jury duty pay difference for full-time employees (up to two weeks per year)
• Paid vacation time: 1 week/year after one year of employment, 2 weeks/year after two years, and 3 weeks/year after five years
• Paid sick leave: 3 days/year
• Paid bereavement leave : 3 days/year for immediate family members
• Online access (PC and Apps) to Payroll (Clocking in & out) & Benefits Data
• Toll Free Payroll & Benefits number to call for help M-F 7 AM to 10:30 PM (CST)
• Access to LifeCare (24 hours a day), a Work-Life Employee Assistance Program. LifeCare saves time and money with quality matches to resources for parenting, senior care, legal and financial services, home services, wellness, and EAP sessions . LifeCare also operates LifeMart , one of the largest members‑only online discounts shopping websites, with discounts on thousands of products and services.
• Access to “Health Advocate” to give you trained professionals to help take care of Health Care & Benefits Issues

Voluntary benefits including

• Dental insurance with employer contribution
• Medical insurance with employer contribution
• Health savings account contributionoption
• Vision plan
• Legal shield coverage
• Christmas fund with company match

Our commitment is to ensure the well-being of our employees, knowing that happy employees provide exceptional service to our clients. Thank you for considering joining our team!

Our dealership has been and remains committed to the principles of equal employment opportunity and nondiscrimination for all persons without regard to race, color, religion, sex/gender, sexual orientation, or preference, marital status, citizenship status, military status, age, national origin, nationality, handicap or disability, or any other status protected by federal, state or local law or regulation. In keeping with this policy, we seek to recruit, hire, train, and promote into available jobs the most qualified persons and to administer personnel matters such as compensation, benefits, training, layoffs, and terminations in accordance with this policy. All employees are expected to conduct themselves in the workplace in a manner that is consistent with this policy.