Service Advisor

Antwerpenvw; Maryland; On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

Paid time off

Career development

Friendly work environment

Job summary

Antwerpen Automotive in Clarksville, MD is seeking a dedicated Service Advisor to join our team. You will be the primary contact between customers and our service team, ensuring a seamless experience and accurate estimates.

You will schedule repairs, maintain detailed records, and follow up to ensure satisfaction while staying current on automotive products, services, and warranties.

Qualifications

• Proven experience as a Service Advisor or in a customer service role within the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic understanding of automotive systems and repairs preferred.
• High school diploma or equivalent; additional education or certifications are a plus.

Responsibilities

• Greet customers and ascertain their automotive service needs.
• Provide accurate estimates and explain services and repairs clearly.
• Schedule service appointments and coordinate with technicians.
• Maintain detailed records of customer interactions and service details.
• Follow up with customers to ensure satisfaction and address any concerns.
• Keep up-to-date with automotive products, services, and warranty information.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Job description

Antwerpen Automotive is seeking a dedicated Service Advisor to join our team in Clarksville, MD. In this role, you will be the primary point of contact between our customers and our automotive service team, ensuring a seamless and positive service experience. You will assist customers with service inquiries, provide accurate estimates, and coordinate repair schedules to maintain high levels of customer satisfaction.

Responsibilities

• Greet customers and ascertain their automotive service needs.
• Provide accurate estimates and explain services and repairs clearly.
• Schedule service appointments and coordinate with technicians.
• Maintain detailed records of customer interactions and service details.
• Follow up with customers to ensure satisfaction and address any concerns.
• Keep up-to-date with automotive products, services, and warranty information.

Requirements

• Proven experience as a Service Advisor or in a customer service role within the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic understanding of automotive systems and repairs preferred.
• High school diploma or equivalent; additional education or certifications are a plus.

Benefits

• Competitive salary ranging from $50,000.00 to $100,000.00 per year, paid bi-weekly.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday pay.
• Opportunities for professional development and career advancement.
• Supportive and friendly work environment.

About the Company

Antwerpen Automotive is a trusted name in the automotive industry, committed to delivering exceptional service and quality repairs to our customers. Located in Clarksville, MD, we pride ourselves on our customer-centric approach and a team-oriented work culture. Join us and be part of a company that values your contributions and fosters growth.