Service Advisor

Antwerpen Automotive Group; Clarksville (MD); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Disabilll

Paid vacation after 1 year

Paid sick leave upon hire

401(k) plan

Professional development and careerad

Job summary

Antwerpen Automotive in Clarksville, MD is seeking a dedicated Service Advisor to be the primary liaison between customers and our service team. You will greet guests, assess needs and provide clear service explanations.

You will schedule appointments, provide accurate estimates, maintain detailed records, and follow up to ensure satisfaction. A strong customer-service mindset and basic automotive knowledge are essential; a HS diploma is required, with certifications a plus.

Qualifications

• Proven experience as a Service Advisor or in a customer service role within the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic understanding of automotive systems and repairs preferred.
• High school diploma or equivalent; additional education or certifications are a plus.

Responsibilities

• Greet customers and ascertain their automotive service needs.
• Provide accurate estimates and explain services and repairs clearly.
• Schedule service appointments and coordinate with technicians.
• Maintain detailed records of customer interactions and service details.
• Follow up with customers to ensure satisfaction and address any concerns.
• Keep up-to-date with automotive products, services, and warranty information.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Automotive knowledge

High school diploma

Education

High school diploma or equivalent

Automotive certifications (preferred)

Job description

Antwerpen Automotive is seeking a dedicated Service Advisor to join our team in Clarksville, MD. In this role, you will be the primary point of contact between our customers and our automotive service team, ensuring a seamless and positive service experience. You will assist customers with service inquiries, provide accurate estimates, and coordinate repair schedules to maintain high levels of customer satisfaction.

Responsibilities

• Greet customers and ascertain their automotive service needs.
• Provide accurate estimates and explain services and repairs clearly.
• Schedule service appointments and coordinate with technicians.
• Maintain detailed records of customer interactions and service details.
• Follow up with customers to ensure satisfaction and address any concerns.
• Keep up-to-date with automotive products, services, and warranty information.

Requirements

• Proven experience as a Service Advisor or in a customer service role within the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic understanding of automotive systems and repairs preferred.
• High school diploma or equivalent; additional education or certifications are a plus.

Benefits

• Competitive salary ranging from $50,000.00 to $100,000.00 per year, paid bi-weekly.
• Medical, Dental, Vision, and Disability insurance and more
• Paid vacation after 1 year
• Paid sick available upon hire
• 401(k) plan
• Opportunities for professional development and career advancement.
• Supportive and friendly work environment.

About The Company

Antwerpen Automotive is a trusted name in the automotive industry, committed to delivering exceptional service and quality repairs to our customers. Located in Clarksville, MD, we pride ourselves on our customer-centric approach and a team-oriented work culture. Join us and be part of a company that values your contributions and fosters growth.