Service Advisor

All Roads; Maryland; On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Holidays

Tuition Reimbursement

Referral Bonus

Job summary

Vermeer All Roads in Annapolis Junction, MD is hiring a Service Advisor to serve as the first point of contact for our service department. This role is ideal for someone who is customer-focused, detail-oriented, and enjoys working around heavy equipment.

You’ll coordinate repairs, communicate timelines, and ensure a first-class customer experience. Prior service advisor experience is required; heavy equipment or heavy-duty background preferred.

Qualifications

• High School Diploma or GED
• Valid driver’s license
• Previous service writing/advisor experience required

Responsibilities

• Provide excellent customer service and act as liaison between customers and the dealership
• Schedule service appointments and prepare accurate estimates
• Advise customers on maintenance based on manufacturer specifications
• Create, update, and document repair and work orders
• Maintain strong customer relationships to drive retention and referrals
• Proactively update customers on repair status, estimate changes, and pickup timing
• Perform other duties as assigned

Skills

Customer focus

Attention to detail

Education

High School Diploma or GED

Job description

Location: Vermeer All Roads - Annapolis Junction

Department: Service

Location: Vermeer All Roads - Annapolis Junction

Service Advisor

Vermeer All Roads in Annapolis Junction, MD is hiring a Service Advisor to serve as the first point of contact for our service department. This role is ideal for someone who is customer-focused, detail-oriented, and enjoys working around heavy equipment. You’ll coordinate repairs, communicate timelines, and ensure a first-class customer experience. Prior service advisor experience is required; heavy equipment or heavy-duty background preferred.

Compensation

• Base salary plus commission (based on experience) up to $70,000 a year!
• Full-time, Monday-Friday schedule

Benefits

• Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employment
• 401k with company contribution
• Paid time off
• Company paid holidays
• Tuition Reimbursement program
• Employee referral bonus program

Responsibilities

• Provide excellent customer service and act as liaison between customers and the dealership
• Schedule service appointments and prepare accurate estimates
• Advise customers on maintenance based on manufacturer specifications
• Create, update, and document repair and work orders
• Maintain strong customer relationships to drive retention and referrals
• Proactively update customers on repair status, estimate changes, and pickup timing
• Perform other duties as assigned

Qualifications

• High School Diploma or GED
• Valid driver’s license
• Previous service writing/advisor experience required