Service Advisor

Jeep 24; Marshall Corner (MA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K Plan

Vacation and Sick Time

Paid Training

Discounts on products and services

Job summary

Jeep 24 Brockton is seeking a Service Advisor to engage with customers, schedule and sell vehicle service work, and upsell recommended repairs. Strong communication and automotive knowledge are essential to ensure top customer satisfaction in a fast-paced dealership environment.

The role offers a base hourly rate plus commission, with opportunities for bonus earnings and comprehensive benefits. Join our Brockton team to contribute to service excellence and build long-term customer trust.

Qualifications

• Two or more years experience as an automotive service writer
• Organized and superior customer service skills
• Fantastic communication skills
• CDJR experience preferred
• Reynolds and Reynolds experience preferred
• Valid driver's license with clean driving record

Responsibilities

• Scheduling and customer intake: schedule service appointments, gather data, greet customers, document concerns on the repair order.
• Walk-around and vehicle inspection: perform comprehensive walk-around with the customer and document observations.
• Service recommendations and advising: review history and proactively recommend additional required services per manufacturer specs.
• Cost estimates and authorization: provide detailed written estimates and obtain customer approval and payment method.
• Repair monitoring and communication: regularly check on repairs and communicate cost and time changes to the customer.
• Repair order review and closing: ensure work completed, note changes, and close orders after payment.
• Quality control and customer satisfaction: implement quality checks to prevent comebacks and maintain high satisfaction.
• Customer communication: respond promptly to inquiries via phone and email.

Skills

Service writer

Customer service

Communication skills

CDJR experience

Reynolds & Reynolds

Driver's license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Jeep 24 Brockton, Brockton, MA, US

2 days ago Requisition ID: 3749

Salary Range: $80,000.00 To $150,000.00 Annually

Position Title:

Job Code:

SERADVIS

Department:

Service

Department #:

0223

Reports To:

Service Manager

FLSA Status:

Non-Exempt

Pay Structure:

Base Hourly Rate + Commission and bonus opportunities based on performance

Job Function:

Base Salary Range:

$15.00 - $20.00 per hour

Annual Potential Earnings:

To $200,000.00 depending on store volume and performance

Jeep 24of Brockton is looking for a new Service Advisor to join our quick paced shop!

$80,000-$150,000 a year

Qualifications

• Two or more years experience as an automotive service writer
• Organized and superior customer service skills
• Fantastic communication skills
• CDJR experience preferred
• Reynolds and Reynolds experience preferred
• Valid driver's license with clean driving record

What We Offer

• Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Vacation and Sick time
• Paid Training
• Discounts on products and services

Position Summary

The Service Advisor is responsible for engaging with customers to schedule and sell necessary vehicle service work, while also identifying and upselling additional required repairs or maintenance. This role requires strong communication skills and a deep understanding of automotive service to ensure the highest level of customer satisfaction, aligning with the dealership's core philosophies of Commitment to Service Excellence, Transparency, and Building Long-Term Relationships, all focused on earning our customer's trust.

Essential Job Duties and Responsibilities

• Scheduling and Customer Intake:
  • Schedule service appointments efficiently, gathering essential customer and vehicle data prior to arrival to streamline the process.
  • Greet customers promptly and courteously upon arrival, collecting detailed vehicle information and accurately documenting customer-reported vehicle concerns on the repair order.
• Walk-Around and Vehicle Inspection:
  • Perform a comprehensive walk-around of the vehicle with the customer every time to visually confirm reported issues, document observations on the walk-around sheet, and ensure no concerns are overlooked.
• Service Recommendations and Advising:
  • Review the vehicle’s service history and provide proactive recommendations for additional necessary services in accordance with the manufacturer’s specifications.
  • Advise customers on the care and maintenance of their vehicles, emphasizing the long-term value of adhering to manufacturer-recommended maintenance schedules.
• Cost Estimates and Authorization:
  • Provide accurate and detailed written estimates for labor and parts, ensuring all repairs and services are thoroughly explained and understood by the customer.
  • Maintain dealership standards for hours per repair order written, ensuring efficiency without compromising quality.
  • Obtain customer approval on repair orders, secure their signature, and confirm the method of payment, including acquiring credit approval when necessary.
• Repair Monitoring and Communication:
  • Regularly check on the status of vehicle repairs and communicate any changes in the estimated costs or completion times to the customer.
  • Explain detailed time and cost requirements to the customer, and secure proper authorization before proceeding with any additional repairs or services.
• Repair Order Review and Closing:
  • Review all repair orders to ensure that work has been completed to satisfaction, ensuring that additional work or changes are properly noted and authorized.
  • Close repair orders upon payment, ensuring all charges are accurately applied and that the customer receives a copy of the completed work order.
• Quality Control and Customer Satisfaction:
  • Implement a quality control check to eliminate potential comebacks by verifying that all work was performed correctly and that the customers’ concerns were fully addressed.
  • Maintain a high level of customer satisfaction, aiming for an index rating that consistently meets or exceeds both manufacturer and market standards.
• Customer Communication:
  • Respond promptly to customer inquiries via phone and email regarding appointments, work in progress, or follow-up information related to services.
• Professionalism and Cleanliness:
  • Always maintain a professional appearance by adhering to the dealership’s dress code and wearing dealership-issued apparel where provided.
  • Ensure that the work area is clean, organized, and properly stocked to facilitate an efficient service environment.

Skills and Competencies

• Effective Communication: Ability to clearly communicate service recommendations, cost estimates, and vehicle issues to customers, ensuring a transparent and informative conversation.
• Document Interpretation: Ability to read and interpret various technical documents, including safety guidelines, maintenance procedures, and repair manuals.
• Mathematical Proficiency: Capable of calculating figures such as discounts, interest, commissions, proportions, and percentages to provide accurate cost estimates and financial explanations to customers.

Physical Demands

• Medium Physical Requirements:
  • Ability to lift up to 20 lbs. with frequent sitting and standing throughout the workday.
  • Occasional walking outside and getting in and out of vehicles is required, along with moderate stress levels from customer-facing interactions.

Supervisor and Reporting Structure

• Service Manager
• Positions Supervised:
  • None

Work Conditions and Disclaimer

This job description is intended to be an accurate reflection of the current responsibilities and duties associated with the position of Service Advisor at Route 24 Auto Group. However, the dealership reserves the right to modify this description, as necessary, in response to changing business needs, personnel, workload, technological developments, or other factors. The employee may be required to perform additional or different tasks as circumstances arise, including emergencies, rush jobs, or personnel changes.