Service Advisor – Factory Training & Unlimited Earning

Marianna Nissan; Marianna (FL); Presencial; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

401(k)

Paid time off and holidays

Employee discounts on vehicles, parts,

Descripción de la vacante

Marianna Nissan is seeking a professional Service Advisor to act as the liaison between customers and technicians, ensuring smooth communication and trust. You will assess concerns, document repairs, and provide clear estimates while upholding Nissan standards.

The role emphasizes strong customer service, computer proficiency, and a willingness to learn basic mechanical concepts. Join a fast-paced shop that values accuracy and customer satisfaction.

Formación

• Excellent communication and customer service skills.
• Organized, able to multitask and stay calm during busy times.
• Honest, professional, and committed to doing right by the customer.
• Comfortable with computers and dealership software; basic mechanical knowledge or willingness to learn.

Responsabilidades

• Greet customers in the service drive and on the phone, and schedule appointments
• Listen to customer concerns and write clear, accurate repair orders
• Walk around vehicles at check-in and identify needed maintenance and repairs
• Explain technician findings, recommendations, and estimates in plain language
• Sell needed maintenance and repairs honestly, and get customer approval before work begins
• Keep customers updated on repair status, timing, and any changes
• Work with technicians, the shop foreman, and the parts department to keep jobs moving
• Review completed work, explain invoices, and handle a smooth vehicle return
• Follow up after the visit to make sure customers are satisfied
• Handle warranty, recall, and extended service contract repairs per Nissan and dealership procedures

Conocimientos

Customer service

Multitasking

Communication

Computer skills

Valid driver''s license

Basic mechanical knowledge

Herramientas

CRM software

Dealership software

Descripción del empleo

Marianna Nissan is seeking a professional Service Advisor to act as the liaison between customers and technicians, ensuring smooth communication and trust. You will assess concerns, document repairs, and provide clear estimates while upholding Nissan standards.

The role emphasizes strong customer service, computer proficiency, and a willingness to learn basic mechanical concepts. Join a fast-paced shop that values accuracy and customer satisfaction.