Service Advisor

Rush Enterprises Inc.; Lowell (AR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K

Stock purchase plan

Incentives for performance

Job summary

Rush Truck Centers, a leading network of commercial vehicle dealerships, seeks a Service Advisor to sell and schedule service work for trucks and equipment. You will gather vehicle details, perform walk-arounds, run J-Pro diagnostics, and explain maintenance per manufacturer specs to customers.

This role requires an eye for detail, accuracy in documentation, and the ability to coordinate with foremen to meet promised times. CDL and insurability are required.

Qualifications

• High school diploma or GED is required.
• One year of service experience or equivalent education/experience.
• Appropriate manufacturer training.
• Valid CDL license required.
• Driving record must be insurable by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk-around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot diagnostics; print report and reference service history.
• Advise customers on vehicle care and maintenance per manufacturer specs.
• Write up service input cards clearly and obtain customer signatures.
• Set promised times based on shop workflow and communicate with foreman.
• Determine payment method and obtain credit approval if needed.
• Create repair orders and secure signed service input cards.
• Monitor repair progress and obtain authorization for additional work when needed.

Skills

Customer service

Education

High school diploma or GED

Tools

J-Pro Diagnostics

Job description

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer's specifications.
• Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer's signature.
• Establish "promised time" based on shop workflow, communicate with foreman.
• Establish customer's method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Minimum Pay Rate USD $60,000.00/Yr.

Maximum Pay Rate USD $80,000.00/Yr.