Service Advisor

Next Gen Auto Care; Londonderry (NH); In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Next Gen Auto Care seeks an elite Automotive Service Advisor for a high-volume independent shop in Londonderry, NH. You will sell work, present value, and manage customer expectations to drive efficient bay turnover.

Expect a predictable, uncapped pay structure with a transparent commission/bonus plan; top performers reach $85,000–$100,000+ annually, supported by a full digital marketing engine and modern systems.

Competenze

• Track record of selling services with strong ARO and high closing ratios.
• Ability to communicate value and manage customer expectations.
• Thrives in a fast-paced, high-volume independent shop.

Mansioni

• Sell work and guide customers through service decisions.
• Coordinate with technicians to ensure timely turnaround and accurate estimates.
• Maintain clear communication, documentation, and pricing backed by digital inspections.

Conoscenze

Communication skills

Sales ability

Customer service

Close ratios

Strumenti

Digital inspections (DVI)

Parts procurement systems

Descrizione del lavoro

The Automotive Service Advisor:

Tired of empty bays, broken promises, and fighting with technicians? We are looking for ONE elite Service Advisor who wants to make 70-100k+ without the dealership circus.

If you’re a high-performing service advisor, you already know the story:

• You sell the work, but the shop can’t turn cars over.
• The dispatching is disorganized or biased.
• You spend half your day handling furious customers because someone overpromised and underdelivered.
• Your compensation plan keeps getting moved every time you have a banner month.

We run a systemized, high-volume, independent shop. We have more qualified car count than we can handle, and we treat our service desk like an advisory role—not an apology counter.

What We Offer (The Vehicle):

• Predictable, Uncapped Pay: Competitive base + transparent commission/bonus structure. Top performers realistically hit $85,000 to $100,000+.
• Cars In The Bays: Full digital marketing engine pumping pre-qualified work into the shop every single morning.
• Modern Systems: Paperless inspection software (DVI), fast parts-procurement pipelines, and clear operating procedures.
• Respect & Backing: When you write an estimate based on our digital inspections, our leadership and techs stand behind your pricing.

Who This Is For:

• You can communicate value, not just quote prices.
• You have a track record of strong Average Repair Order (ARO) and high closing ratios on needed work.
• You thrive on clear metrics, direct communication, and zero workplace drama.

Who This Is NOT For:

• Order-takers who wait for customers to tell them what they want.
• Blamers who point fingers at parts suppliers, technicians, or customers when numbers drop.