Service Advisor

Kearny Mesa Toyota; San Diego (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth opportunities

Training resources

Teamwork culture

Job summary

Kearny Mesa Toyota in San Diego, CA is seeking an Automotive Service Advisor to join our team and deliver extraordinary customer experiences.

As the liaison between customers and the service department, you will schedule appointments, review service history, communicate maintenance needs, and provide accurate cost estimates. This role offers performance-based pay with commissions, and aligns with PAG's values of integrity, teamwork, and service excellence.

Qualifications

• Experience scheduling and estimating vehicle service.
• Ability to explain maintenance and cost estimates clearly.
• Strong communication and interpersonal skills.
• Reliable, team-oriented and proactive.

Responsibilities

• Schedule appointments and coordinate service visits.
• Review service history and communicate findings to customers.
• Relay information about maintenance and repairs to customers.
• Provide accurate cost estimates and upsell where appropriate.
• Serve as liaison between customer and service department.

Skills

Bilingual Spanish

Customer service

Communication skills

Organizational skills

Team player

Job description

Kearny Mesa Toyota, a Penske Automotive Group dealership, is looking for an Automotive Service Advisor to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

Pay for this position is minimum wage plus commissions. The expected pay is $120,000 - $160,000 per year.

What We Are Looking For

• Bilingual (Spanish) preferred.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.