Service Advisor

Crain Automotive Holdings, LLC; Little Rock (AR); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

401K match

Health insurance

Promote from within

Job summary

Crain Automotive Holdings, LLC is seeking a Service Advisor to join our Arkansas team. You will help customers by providing product and service information and resolving technical issues related to vehicles.

Responsibilities include handling inquiries and complaints, documenting interactions, and building knowledge of evolving products and services to assist customers and support the dealership network. We offer industry-leading benefits, including a robust 401K plan with match and comprehensive

Qualifications

• Experience in customer service or related fields preferred.
• Able to build rapport with clients.
• Strong written and verbal communication skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Positive, professional demeanor.

Responsibilities

• Assist customers by providing information and resolving issues.
• Handle inquiries and complaints to ensure satisfaction.
• Document and update customer records based on interactions.
• Develop and maintain knowledge base of evolving products and services.
• Support seamless service and sales processes across the dealership network.

Skills

Technical

Communication

Customer service

Multi-tasking

Troubleshooting

Service Advisor

Auto knowledge

Job description

We are seeking a Service Advisor to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields a plus
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Benefits:

• Industry leading 401K plan with percentage match
• Low cost, excellent health, dental and vision insurance
• Promote from within, we have several dealerships statewide

SKILLS:

Technical, Build Rapport, Communication skills, Customer service, Multi-Tasking, Service Advisor, Troubleshooting, Detail oriented, Auto service & repair knowledge

BENEFITS:

Medical, Dental & Vision Insurance, 401K, Life Insurance

The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as, collision centers for body repairs. We also have RV and a new Powersports location that sells motorcycles, ATVs, and watercraft. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you.