Service Advisor

Chris Crain Enterprises; Benton (AR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Group Life and Supplemental Insurance

Job summary

A car service company located in Benton, Arkansas, is looking for a Service Advisor to join their team. Responsibilities include handling customer inquiries, providing product information, and troubleshooting issues. Ideal candidates possess strong communication skills, the ability to build rapport with clients, and experience in customer service or sales. The position also emphasizes a positive demeanor and multitasking abilities. Comprehensive medical and dental benefits are offered.

Qualifications

• Previous experience in customer service or sales is a plus.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of products and services.

Skills

Technical

Build Rapport

Communication skills

Customer service

Multi-Tasking

Service Advisor

Troubleshooting

Detail oriented

Auto service & repair knowledge

Job description

We are seeking a Service Advisor to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields a plus
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Skills

• Technical
• Build Rapport
• Communication skills
• Customer service
• Multi-Tasking
• Service Advisor
• Troubleshooting
• Detail oriented
• Auto service & repair knowledge

Benefits

• Medical, Dental, Vision, Group Life and Supplemental Insurance

About us

Chris Crain Enterprises and its partner entities, strive to be leaders in the car sales and service industry. We recruit enthusiastic team members who are passionate about making the car buying and car servicing experience a positive one each and every time. Customer experience is our top priority and we truly believe that is what creates lasting relationships with our customers so they will come back to us again and again for their car purchase and service needs. Our motto is “We Say Yes!”