Service Advisor

Transwest Inc; Limon (CO); On-site; USD 28,000 - 33,000; Full time

Job summary

Paylocity is hiring a Service Writer at our Colorado shop. You will listen to customer needs, prepare service orders, and present quotes for repairs. This role involves upselling services, obtaining approvals, and coordinating with the foreman to ensure timely completion.

We value detail-oriented individuals with strong communication skills, the ability to multitask, and flexibility to work any shift. Valid CDL is preferred; background checks and assessments are required.

Qualifications

• Must be able to multi-task and stay organized.
• Detail-oriented with strong communication skills.
• Willing to work any shift and pass assessments/background checks.

Responsibilities

• Listen to customer description and determine required services.
• Prepare service orders and quotes for repairs.
• Engage in upsells and promotions for equipment and services.
• Obtain customer authorization for repairs and dispatch work orders.
• Communicate with customer and foreman during repairs.

Skills

Multi-tasking

Detail-oriented

Communication skills

Shift flexibility

Education

CDL preferred

Job description

Description

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Listen to the customer description of the problem(s) or service(s) needed.
• Determine the type of service(s) required and prepare a service order.
• Engage in upsells and promotions for additional equipment and services.
• Obtain customer authorization and signatures for all repairs.
• Present the repair order to foreman for dispatch.
• Prepare and present the customer with quotes for all repairs.
• Communicate with the customer and foreman during repairs.
• Work with the foreman to ensure the repair is completed.
• Prepare and invoice repair order (RO).
• Contact the customer for pick up or delivery.
• Ensure that a secured payment is made prior to releasing serviced vehicles.
• Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
• Answer service calls.
• Additional duties as assigned.

Requirements

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Required to perform work inside and outside, in all-weather situations, at the shop division location.
• Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
• Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs.
• Must be able to operate simple, complex and heavy-duty machinery.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Ability to multi-task.
• Someone who is detail-oriented.
• Excellent written and verbal communication skills.
• Ability to work any shift if needed.
• Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen.

PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• Previous experience as a service writer or advisor.
• Knowledge of diesel engines, gas engines, drive train and suspension.
• Heavy and medium duty truck industry experience.
• CDL preferred (Heavy Duty service locations only)

JOB DETAILS:

• Type: Hourly
• Compensation Range: $20.00 - $24.00
• Bonus Eligibility: Yes
• Reports To: Service Manager
• Shift: 1st
• Closing Date: Open Until Filled

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