Service Advisor

Premier Truck Group; Knoxville (AL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401k Plan with Employer Match

Employee Discounts

Training

Paid Holidays and PTO

Employee Assistance Programs

Work-Life Balance

Job summary

Premier Truck Group is seeking a Service Advisor to join our U.S. service department. You will greet customers, assess repair needs, prepare quotes, and open repair orders to ensure timely, accurate service.

You will support the Shop Supervisor, monitor progress, and help ensure quality and safety throughout the service process. A high school diploma or GED is required, and a minimum of two years in customer service in a vehicle environment is preferred; a valid driver’s license is required.

Qualifications

• High school diploma or GED required.
• Minimum 2 years’ experience in Customer Service Relations or similar, preferably in a vehicle environment.
• Valid driver’s license required.

Responsibilities

• Greeting customers entering the service department.
• Take and determine appropriate course of action for incoming service calls and requests.
• Assist in the preparation of quotes on repair jobs; write service orders and obtain customer approval.
• Open and close Repair Orders; monitor job progress and keep customers updated.
• Assist the Shop Supervisor in assigning technicians and promoting up-sell opportunities.
• Ensure quality and cleanliness of departing work; finalize paperwork and daily cash schedules.

Skills

Customer Service

Communication

Teamwork

Education

High school diploma or GED

Job description

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre‑eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Service Advisor Responsibilities

• Responsible for greeting customers coming into the service department for all service needs
• Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates
• Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders
• Open Repair Orders and close Repair Orders in times of customer/service overflow
• Assist the Shop Supervisor’(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated
• Assist service technicians in identifying opportunities to Up-Sell
• Report all customer complaints to the Service Manager and/or the Assistant Service Manager
• Inspect each departing job for quality and cleanliness
• Finalizes paperwork upon completion of work and at end of shift
• Check all cash schedules daily
• Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
• Promote good housekeeping and safe work practices
• Perform all other duties as assigned

Service Advisor Requirements

Education

A high school diploma or GED is required.

Experience

Minimum of 2 years’ experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.

Licenses or Certificates

A valid driver’s license is required.

IND-SERVICE

Premier Truck Group is an equal opportunity employer.