Service Advisor

Lithia & Driveway; Kentucky; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Henderson Hyundai in Kentucky seeks a Service Advisor to join our close-knit team. You will diagnose vehicle concerns, verify warranties, and develop accurate repair estimates while maintaining clear communication with customers and technicians.

This role emphasizes customer focus, teamwork, and a positive attitude. We offer competitive pay and a comprehensive benefits package as part of Lithia & Driveway.

Qualifications

• Coachable & Driven to Grow – whether you want to be a lifelong Service Advisor or progress within the company, we want to help you succeed
• Dedicated & Customer-Focused -you take pride in delivering exceptional service and owning the customer experience
• Team Player with a Positive Attitude -you thrive in a fun, dynamic environment and enjoy working together to achieve great results

Responsibilities

• Diagnose and address customer vehicle concerns, verify warranties and service contracts, and develop accurate repair estimates
• Serve as the communication bridge between customers and technicians, ensuring a clear understanding of service needs
• Write and process repair orders (RO), ensuring customer approval and accurate entry into the service database
• Calculate and communicate costs for materials, labor, and deductibles, maintaining transparent customer records

Skills

Coachable & Driven to Grow

Dedicated & Customer-Focused

Team Player with a Positive Attitude

Education

High School graduate or equivalent

Job description

Dealership:

L0541 Henderson Hyundai Superstore

Henderson Hyundai

Service Advisor

At Henderson Hyundai, we don’t just offer a job—we build careers. We are a close-knit team dedicated to helping each other grow, excel, and achieve success. As a part of Lithia & Driveway (NYSE: LAD), we pride ourselves on our vibrant, supportive work environment.

What We’re Looking for in You:

• Coachable & Driven to Grow -whether you want to be a lifelong Service Advisor or progress within the company, we want to help you succeed

• Dedicated & Customer-Focused -you take pride in delivering exceptional service and owning the customer experience

• Team Player with a Positive Attitude -you thrive in a fun, dynamic environment and enjoy working together to achieve great results

Compensation:

• Competitive Salary : Based on experience and qualifications

• Salary is negotiable during the interview process, ensuring we find the right fit for both you and the company.

Key Responsibilities:

• Diagnose and address customer vehicle concerns, verify warranties and service contracts, and develop accurate repair estimates

• Serve as the communication bridge between customers and technicians, ensuring a clear understanding of service needs

• Write and process repair orders (RO), ensuring customer approval and accurate entry into the service database

• Calculate and communicate costs for materials, labor, and deductibles, maintaining transparent customer records

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.