Service Advisor

Mike Savoie Chevrolet Inc; Kansas City (KS); On-site; USD 50,000 - 95,000; Full time

Job summary

A leading family-owned dealership in Kansas City is hiring a Service Advisor who excels in customer service and communication. This role involves managing customer repairs, writing orders, and ensuring high satisfaction rates. Employees enjoy competitive salaries plus commission, a supportive environment, and various health benefits, making it a dynamic workplace.

Benefits

Competitive Compensation: Salary Plus Commission

Lucrative Year-End Bonus

Healthcare: BCBS / BCN Medical

401K with Company Match

Paid Vacation

Holiday and Monthly Birthday Celebrations

Qualifications

• Organized and friendly personality.
• Proven success in service and sales.
• Ability to work with minimal supervision.

Responsibilities

• Write Repair Orders after verifying customer's complaints.
• Ensure customers receive prompt, courteous, and effective service.
• Work effectively with technicians and parts department.

Skills

Time management

Communication

Customer satisfaction

Team-oriented

Self-motivated

Job description

Mike Savoie Chevrolet is a third-generation family-owned dealership that has been in business since 1966 and remains one of the fastest-growing dealerships in the Metro Detroit area! We pride ourselves on doing the right thing for our customers and employees.

Employees of Mike Savoie Chevrolet are our most valuable assets. They ensure our current and future success. Many employees have been with us for years, contributing to our family atmosphere. If you're seeking a great environment where dedication, hard work, and integrity are valued, apply today!

Mike Savoie Chevrolet is seeking an experienced, customer-service-minded Service Advisor to join our team.

Benefits:

• Competitive Compensation: Salary Plus Commission - $50,000-$95,000
• Lucrative Year-End Bonus
• Support of Business Development Center to help maintain a full appointment schedule
• Fast-paced, dynamic work environment
• 5-day work week - NO Weekends! NO Late Nights!
• Quality Healthcare: BCBS / BCN Medical (PPO and HMO plans offered)
• Company Sponsored Health Savings Account (HSA) Available
• Dental and Vision Coverage
• Life and AD&D Insurance
• Short Term Disability Insurance
• Aflac
• 401K with Company Match
• Paid Vacation
• Professional Sporting Events Company Raffles
• Company Apparel Program
• Holiday and Monthly Birthday Celebrations
• Heated Service Lane

Responsibilities:

• Write Repair Orders after verifying customer's complaints
• Effectively and accurately communicate customer complaints on repair orders
• Ensure customers receive prompt, courteous, and effective service
• Punctual and dependable team player
• Take ownership of the customer's experience by completing additional assignments to leave a positive impression
• Provide concierge support for all owner inquiries, whether by phone or in person
• Work effectively with technicians and parts department to ensure quality service
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain customer satisfaction scores at or above company standards
• Reinforce company policies and adhere to standards
• Encourage compliance with applicable laws and regulations

Qualifications:

• Organized and friendly personality
• Time management skills
• Excellent communication skills
• Professional, well-groomed appearance
• Proven success in service and sales
• Strong customer satisfaction results
• Team-oriented and self-motivated
• Ability to work with minimal supervision
• Valid driver's license and acceptable driving record

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.