Service Advisor

Forman Automotive; Imperial (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Promotion-from-within career paths

Paid training and manufacturer certification

Medical, dental, vision, and PTO

Employee vehicle purchase program

Job summary

Forman Automotive in California is seeking a motivated Service Advisor to join their team. The role requires greeting customers, assessing service needs, and recommending repairs.

Ideal candidates have a high school diploma, customer service experience, and excellent communication skills. Benefits include promotions from within, paid training, and comprehensive medical coverage.

Qualifications

• Prior customer service experience in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a stressful environment.

Responsibilities

• Greet customers and assess their service needs.
• Provide estimates for services and repairs and obtain customer approval.
• Maintain accurate records of customer interactions and service transactions.

Skills

Customer service experience

Communication skills

Knowledge of automotive service

Multitasking abilities

Education

High school diploma or equivalent

Tools

Computer systems and software

Job description

Role details

Service Advisor

We are seeking a highly motivated and customer-oriented Service Advisor to join our team. The Service Advisor will be responsible for greeting customers, assessing their service needs, and recommending appropriate services and repairs.

Key Responsibilities

• Greet customers and accurately assess their service needs
• Consult with customers to explain recommended services and repairs
• Provide estimates for services and repairs and obtain customer approval
• Schedule service appointments and communicate with customers about the status of their vehicle
• Maintain accurate records of customer interactions and service transactions
• Follow up with customers to ensure satisfaction with services provided
• Collaborate with service technicians to ensure timely completion of repairs
• Upsell additional services and products as needed
• Resolve customer complaints and concerns in a professional and efficient manner

Qualifications

• High school diploma or equivalent
• Prior customer service experience in a fast-paced environment
• Strong communication and interpersonal skills
• Knowledge of automotive service and repair processes
• Ability to multitask and prioritize in a stressful environment
• Proficiency with computer systems and software
• Valid driver's license

If you are passionate about providing exceptional customer service and have a background in automotive service, we want to hear from you! Join our team as a Service Advisor and help us exceed customer expectations every day.

Why Forman

• Promotion-from-within career paths
• Paid training and manufacturer certification
• Medical, dental, vision, and PTO
• Employee vehicle purchase program