Service Advisor

Hiley Mazda of Hurst; Huntsville (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and Dental

401(k) available at most locations

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Hiley Mazda of Huntsville in Huntsville, AL is seeking a Service Advisor to oversee service orders, assist customers, and maintain high satisfaction scores. You will coordinate technicians, answer vehicle-related questions, and manage warranties and parts orders in a fast-paced dealership environment.

The role emphasizes organization, strong communication, and a team-oriented mindset, with opportunities for growth within the service department.

Qualifications

• High School Diploma or Equivalent required.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and stay organized during busy shifts.

Responsibilities

• Oversee service orders and flow of the Drive Lane.
• Provide concierge support for customer inquiries, in person or by phone.
• Ensure daily technicians’ time is sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and supervise service department staff.
• Collaborate with upper management on hiring and discipline decisions.

Skills

Organized

Excellent communication

Time management

Customer service

Professional appearance

Team oriented

Self-motivated

Adaptability

Able to work with little supervision

Valid driver’s license

Education

High School Diploma or Equivalent

Job description

# Service Advisor## Hiley Mazda of Huntsville 6934 HWY 72 W, Huntsville, AL Full TimeAt the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.**Benefits**- Medical and Dental- 401(k) available at most locations- Paid Time Off- Competitive Pay- Life Insurance- Professional Development**Responsibilities**- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.- Ensure the daily inventory of technicians' time is consistently sold to service customers.- Answer technical questions about vehicle problems, warranties, services, and repairs.- Maintain Customer Satisfaction scores at or above company standards.- Assist in diagnosing vehicle problems; order parts and tools as necessary.- Oversee administration of warranty claims as well as training and supervising of service department.- Reinforces company policies and adheres to company standards.- Encourages compliance with applicable laws and regulations.- Maintain good working relationship with factory(s) and foster positive employee relations.- Collaborate with upper management to make service department hiring and discipline decisions.**Qualifications**- Organized and friendly personality- Demonstrated ability to manage others- Time management skills- Fantastic communication skills with your customers- High School Diploma or Equivalent preferred- Professional, well-groomed personal appearance- Consistent record of service and sales success- Strong record of positive customer satisfaction results- Team oriented and self-motivated- Able to work with little supervision- Clean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.## Apply for Service AdvisorWere you referred by anyone?Please add your resume10MB limit; .pdf, .doc, and .docx file types are accepted.Please add your cover letter (optional)10MB limit; .pdf, .doc, and .docx file types are accepted.Career NeedsAdd another amountWhat is your earliest available start date?EducationMilitary ExperienceDid you serve in any branch of the US Armed Services?Other InformationDo you have a legal right to work for any employer in the United States?Signature and VerificationsignatureDate: 8/3/2026#### **AI Usage Notice** This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to analyze a candidate’s video screening interview and to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics and may be used to conduct screening interviews. In the instance that AI will be used to conduct screening interviews, the AI will transcribe the interview and assist in analyzing applicant responses, including to match to employer-identified characteristics. **The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application.** As a candidate, you acknowledge and consent to the use of AI by employer in this manner.By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.Hiley Mazda of Huntsville