Service Advisor

Hiley Automotive Group; Burleson (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401(k) available

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Hiley Mazda of Burleson is seeking a Service Advisor to oversee service orders and the drive lane flow, ensuring customers receive prompt, courteous, and effective service. You will take ownership of the customer experience, answer technical questions about vehicle problems, warranties, and repairs, and maintain customer satisfaction scores above company standards.

Join a team that values organized, friendly professionals with strong communication and time management skills, and enjoy benefits

Qualifications

• High school diploma or equivalent preferred.
• Professional, well-groomed appearance and strong customer service mindset.
• Ability to manage others and maintain quality customer interactions.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Take ownership of the customer's experience to leave a positive impression.
• Provide concierge support for owner inquiries, in person or over the phone.
• Ensure daily technicians' time is effectively sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.

Skills

Organized

Communication

Time management

Leadership

Customer service

Education

High School Diploma or equivalent

Job description

# Mazda Service Advisor## Hiley Hyundai of Burleson 308 N Burleson Blvd, Burleson, TX Full TimeAt Hiley Mazda of Burleson, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.**Benefits**- Medical and Dental- 401(k) available- Paid Time Off- Competitive Pay- Life Insurance- Professional Development**Responsibilities**- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.- Ensure the daily inventory of technicians' time is consistently sold to service customers.- Answer technical questions about vehicle problems, warranties, services, and repairs.- Maintain Customer Satisfaction scores at or above company standards.- Reinforces company policies and adheres to company standards.- Encourages compliance with applicable laws and regulations.**Qualifications**- Organized and friendly personality- Demonstrated ability to manage others- Time management skills- Fantastic communication skills with your customers- High School Diploma or Equivalent preferred- Professional, well-groomed personal appearance- Consistent record of service and sales success- Strong record of positive customer satisfaction results- Team oriented and self-motivated- Able to work with little supervision- Clean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.