Service Advisor

Doggett Ford; Houston (TX); On-site; USD 60,000 - 120,000; Full time

Job summary

Join a leading automotive dealership as a Service Advisor, responsible for ensuring high levels of customer satisfaction while managing service appointments and vehicle maintenance needs. This full-time position offers competitive pay and benefits, with opportunities for professional growth in a supportive environment. Ideal candidates will have experience in the automotive field, excellent communication skills, and a commitment to customer service.

Benefits

Major Medical Insurance

PTO & Sick Leave

401(K) with company match

Qualifications

• Previous experience at a Ford dealership is a plus.
• Minimum of 1 year in service department is required.
• Very energetic personality and positive, friendly attitude.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Prepare accurate cost estimates and monitor vehicle progress.
• Explain completed work and charges to customers.

Skills

Customer satisfaction

Problem identification

Knowledge of automobiles

Computer skills

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Job description

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Join to apply for the Service Advisor role at Doggett Ford

This range is provided by Doggett Ford. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $120,000.00/yr

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

Competitive Pay

Major Medical Insurance

PTO & Sick Leave

401(K) and company match

Service Advisor Responsibilities:

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Service Advisor Requirements:

Previous experience at a Ford dealership is a plus

Ability to identify the problem quickly

Knowledge of automobiles

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

Ability to learn new technology and repair and service procedures and specifications

Minimum of 1 year in service department

Ability to lift 50 pounds and work on your feet for extended periods of time

Ability to work in a fast-paced environment

Basic computer skills

Positive, friendly attitude

High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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