Bilingual service advisor

Global Pacific Support; Houston (TX); On-site; USD 60,000 - 120,000; Full time

Job summary

Global Pacific Support seeks a proactive Bilingual Service Advisor in Houston, TX. You will serve as a key contact for Spanish and English-speaking customers, delivering outstanding service while managing appointments and inquiries effectively. Flexibility with schedules and a passion for customer relations are essential for this role.

Benefits

Competitive salary

Remote position

Schedule flexibility

Qualifications

• Bilingual proficiency in Spanish and English required.
• Experience in customer service, preferably in the automotive sector.
• Strong communication and organizational skills.

Responsibilities

• Welcome and assist customers in Spanish and English.
• Manage appointments and service updates efficiently.
• Create estimates and work orders for clear communication.

Skills

Bilingual communication

Customer service

Multitasking

Organizational skills

Job description

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Join to apply for the Bilingual service advisor role at Global Pacific Support

GLOBAL PACIFIC SUPPORT is seeking a proactive and enthusiastic Bilingual Service Advisor to join our dynamic team. In this essential role, you will serve as a key point of contact for our Spanish-speaking and English-speaking customers, ensuring that all inquiries and service requests are handled with professionalism and care. Your bilingual skills will enable you to communicate effectively with our diverse clientele while providing excellent customer service and support.

Responsibilities

• Welcome customers in both Spanish and English, addressing their service needs and inquiries.
• Assess customer concerns and provide clear, detailed information about services and repairs in both languages.
• Schedule and manage service appointments efficiently, optimizing workflow within the service department.
• Create precise estimates and work orders, ensuring customers fully understand the scope of services provided.
• Convey service updates and progress to customers in a timely manner, maintaining open lines of communication.
• Collaborate with technicians to ensure a clear understanding of customer concerns and repair requirements.
• Handle customer feedback and resolve any issues professionally and efficiently.
• Maintain accurate records of customer interactions and service transactions.
• Stay updated on automotive industry trends and best practices through ongoing training and learning opportunities.
  
  

Requirements

• Previous experience as a Service Advisor or in a related customer service role in the automotive sector is preferred.
• Bilingual proficiency in Spanish and English, with strong verbal and written communication skills in both languages.
• Excellent customer service skills and a focus on client satisfaction.
• Able to multitask and manage time effectively in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Knowledge of automotive services and repair processes is a plus.
• Familiarity with computer systems for scheduling and record keeping.
• Ability to work collaboratively as part of a team.
• Flexible availability, including willingness to work evenings and weekends as needed.
  
  

Benefits

Competetive Salary, Remote Position, Schedule Flexibility

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Consulting and Services

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