Service Advisor

Terrebonne Ford; Houma (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Competitive Pay

Job summary

Terrebonne Ford in Houma, LA is seeking a Service Advisor to greet customers, listen to their needs, and schedule maintenance. You will set up loaner cars, verify insurance, and communicate clearly about symptoms and recommended services.

This role emphasizes accuracy in estimates, teamwork, and delivering excellent customer service in a fast-paced automotive environment. Experience at a Ford dealership is a plus, and the position offers health insurance, PTO, and a 401(k).

Qualifications

• Prior experience at a Ford dealership is a plus.
• Able to identify vehicle issues quickly and communicate findings.
• Strong knowledge of automobiles and maintenance services.
• Proven track record of customer satisfaction.

Responsibilities

• Greet customers promptly and gather vehicle and owner information.
• Clearly report vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history.
• Prepare cost estimates for labor and parts.
• Monitor progress of each vehicle and update customers regularly.
• Explain completed work and charges to customers at handover.
• Verify that final invoices match the repair order.

Skills

Customer service

Automobile knowledge

Excellent communication

Computer skills

Ability to lift 50 pounds

Positive attitude

Ability to work in fast-paced env

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at Terrebonne Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Terrebonne Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.