Service Advisor

Karl Malone Heber Powersports; Heber (UT); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Sponsored Counseling Services

Paid Vacation

Paid Training Program

401K Savings Plan

Basic Life Insurance

Opportunities for advancement through内

Inclusive Family-centered environment

Sundays off!

Job summary

Karl Malone Toyota in Heber City, Utah seeks a Service Advisor to deliver a superior customer experience from greeting to vehicle pickup. You will collect customer and vehicle information, understand concerns, and relay them to technicians with a clear, detailed report.

This role emphasizes outstanding service, clear communication, and teamwork. The team offers paid training, a friendly, family-centered environment, and opportunities for advancement within a rapidly growing company.

Qualifications

• Retail sales or customer service experience preferred.
• Outgoing and friendly, especially while handling customer’s concerns.
• Working knowledge of automotive design and mechanical technology.
• Strong customer service and sales skills.
• Strong interpersonal and communication skills both in-person and over the phone.
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Skills

Retail sales

Customer service

Automotive knowledge

Organizational skills

Interpersonal communication

Active listening

Sales

Job description

Karl Malone Toyota is looking for a Service Advisor. As a member of our team, you will help deliver a unique customer experience that creates a memorable and outstanding impression. Starting with greeting each customer, you will help them from start to finish in the process of repairing or maintaining their vehicle.

What We Offer

At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company.

Just a few of the benefits we have to offer are:

• Medical, Dental, and Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training Program
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for advancement through internal promotion
• Inclusive Family-centered environment for customers and employees
• Sundays off!

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Requirements

• Previous retail sales or customer service experience preferred
• Outgoing and friendly, especially while handling customer’s concerns
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales
• Strong interpersonal and communication skills both in-person and over the phone
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Karl Malone Powersports is an authorized Arctic Cat®, Honda Power, Star® Motorcycles, and Yamaha dealership serving the Heber City, Utah area. We are proud to carry a large selection of new and pre-owned inventory. When you are ready to invest in a new ATV, UTV, snowmobile, motorcycle, scooter, or power equipment, our friendly and knowledgeable sales, financing, service and parts departments are prepared to make sure your experience is outstanding, from assisting while you're making your choice to ongoing maintenance and customization. At Plaza Powersports, we value the opportunity to create a long-term relationship with our customers, and we do that by giving you the best customer service available.
At Karl Malone Powersports we are powersports enthusiasts, and we are excited to help you experience the fun and adventure that a quality Honda Powersports, CF Moto, Arctic Cat®, Honda Power, Star® Motorcycles, and Yamaha can bring into your life!. We are a powersports dealership serving the Heber City, Utah area, offering the best in new and pre-owned ATVs, UTVs, snowmobiles, motorcycles, scooters, or power equipments. Our friendly and knowledgeable sales, financing, service and parts departments are ready to offer outstanding service at every point, from assisting while you're making your choice to ongoing maintenance and customization. At Plaza Powersports, we value the opportunity to create a long‑term relationship with our customers, and we do that by making sure to exceed your expectations.