Service Advisor

AAA-The Auto Club Group; Greensboro (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401k Match

Medical

Dental

Vision

PTO

Paid Holidays

Tuition Reimbursement

Parental Leave

Weekly Pay

Closed on Sunday

Five-day work week

Job summary

AAA-The Auto Club Group in Greensboro, NC is seeking an Automotive Service Advisor to deliver outstanding customer service and guide customers through the repair and maintenance process while promoting services. You will coordinate between customers and technicians, upsell services, and maintain records to ensure smooth operations.

The role offers a competitive salary of $50,000–$65,000 per year with monthly bonus potential based on performance, and requires a valid driver's license along with 6

Qualifications

• Must have and maintain a valid state Driver’s License.
• 6 months of minimum customer service or sales experience.
• High School diploma, GED, or Technical school graduate/certification.
• Bachelor’s degree preferred.

Responsibilities

• Greet customers professionally and document needs.
• Advise on services, repairs, and maintenance options.
• Provide repair estimates and timelines.
• Follow up with customers to ensure satisfaction.
• Present and upsell AAA Car Care services.
• Coordinate between customers and technicians to ensure work is completed.
• Maintain customer records and process invoices.
• Foster customer relationships and retention.

Skills

Sales acumen

Communication

Taking initiative

Collaborative partner

Delivering results

Customer focus

KPI awareness

Busy environment

Education

High School diploma / GED / Technical school

Bachelor’s degree preferred

Job description

Job Type

Full time

Job Description

AAA Car Care is seeking a motivated and customer-oriented Automotive Service Advisor to join our dynamic team. The Service Advisor will play a key role in delivering outstanding customer service and ensuring smooth communication between customers and our service technicians. The role involves guiding customers through the repair and maintenance process while driving sales for auto services.

Key Responsibilities

• Customer Interaction:
  • Greet customers in a professional and friendly manner as they arrive for service appointments.
  • Listen to customers’ vehicle concerns and accurately document their needs.
  • Advise customers on available services, repairs, and maintenance options based on their vehicle’s condition and needs.
  • Provide clear explanations of repair estimates, timelines, and potential outcomes.
  • Follow up with customers after service completion to ensure satisfaction and encourage repeat business.
• Sales & Service Recommendations:
  • Present and sell AAA Car Care services, including preventative maintenance, repairs, and warranty options.
  • Upsell additional services and products when appropriate, based on customer needs and vehicle health.
  • Provide cost estimates and timeframes for repairs or service packages.
• Coordination and Follow-Up:
  • Act as the liaison between the customer and the service technicians, ensuring that all requested work is accurately completed.
  • Maintain communication with customers throughout the service process, providing updates on the status of their vehicles.
  • Ensure timely delivery of services, working closely with the technician team to meet customer expectations.
• Documentation and Record Keeping:
  • Maintain accurate records of customer interactions, work orders, and service history in our customer management system.
  • Review and process customer invoices and payments, ensuring accuracy and transparency.
• Customer Retention:
  • Foster positive, long-term relationships with customers, helping to build trust and brand loyalty.
  • Resolve customer complaints or concerns in a professional manner, always aiming for customer satisfaction.

Total Compensation Overview

Service Advisors will earn a competitive salary of $50,000 - $65,000 per year, with monthly bonus potential based on performance.

Benefits

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement
• Parental Leave
• Weekly Pay
• Closed on Sunday
• Five-day work week

Education

High School diploma, GED, or Technical school graduate/certification

Required Qualifications

• Must have and maintain a valid state Driver’s License.

Experience

• 6 months of minimum customer service experience or sales experience.

Knowledge and Skills

• Sales Acumen – uses knowledge to promote product/service value
• Communication – effectively conveys information; demonstrates use of listening skills
• Taking Initiative – proactively seeks out ways to improve
• Collaborative Partner – works well with individuals and groups to achieve common goals
• Delivering Results – achieves excellence in all tasks and goals
• Customer Focus – anticipates and meets the needs of the customer
• Production and key performance indicators will be reviewed monthly and quarterly by facility leadership.
• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Preferred Qualifications

• Bachelor’s degree Preferred

Work Environment

• This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).
• Frequent standing and walking.
• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.
• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.

Additional Important Note

ACG’s Compensation philosophy is to provide a market‑competitive structure of fair, equitable and performance‑based pay to attract and retain excellent talent that will enable ACG to meet its short and long‑term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

Equal Opportunity Employer

Regular and reliable attendance is essential for the function of this job.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.