Service Advisor

Bull Falls Harley-Davidson of Wausau; Green Bay (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay with commission

401k with company match

Paid vacation

Health insurance

Employee discounts

Life insurance

Onsite training

401(k) matching

Dental insurance

Employee discount

Paid time off

Retirement plan

Job summary

Vandervest Harley-Davidson in Green Bay, WI, is seeking an experienced Service Advisor and/or Parts Associate to join our high-volume dealership. You will help run the service and parts departments, assist customers, diagnose simple issues, and coordinate with technicians.

The role offers a competitive base pay with commission,401k with company match, paid vacation, health insurance, and ongoing Harley-Davidson training.

Qualifications

• High school diploma or equivalent.
• 1 year Service Advisor/Parts experience preferred.
• Knowledge of Harley-Davidson motorcycles is a plus.

Responsibilities

• Assist service and parts director in maintaining smooth operations with high customer satisfaction.
• Diagnose problems and clearly describe them on repair orders.
• Estimate repair costs and completion times at the point of sale.
• Assign tasks to technicians based on skill and availability.
• Maintain a clean, well-stocked department and stay current on Harley-Davidson training.

Skills

Customer service

Communication

Harley-Davidson parts knowledge

Education

High school diploma or equivalent

Tools

Harley-Davidson computer system

Job description

Vandervest Harley-Davidson has a great opportunity for an experienced Service Advisor and/or Parts Associate to join our dealership!Vandervest Harley-Davidson is a high performing dealership that strives for excellent customer service, and we would like you to join our team. Because we are a high volume dealership that stays busy year-round, we are looking to add an experienced Service Advisor/Parts Associate who can help drive our departments to the next level. We offer a competitive base pay plus commission, 401k with generous company match, paid vacation, health insurance, employee discounts, life insurance, and onsite training. Our ideal candidate would have excellent communication and coaching skills, advanced knowledge of Harley-Davidson parts and accessories, and basic knowledge of motorcycle repair and maintenance. We'll train the rest.

Job Requirements

• Motorcycle riding experience and knowledge is preferred
• At least 1 year of previous Service Advisor/ Parts experience preferred but, we can train candidates from other industries such as automotive, powersports, or marine.
• Knowledge and experience with servicing Harley-Davidson motorcycles is a plus
• Superior communication and customer service skills.
• Ability to get along with a broad customer base.

Benefits

• competitive base pay plus commission
• 401k with generous company match
• paid vacation
• health insurance
• employee discounts
• life insurance
• onsite training
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Responsibilities

• Assist parts & service director in maintaining a smooth running and efficient service/parts department, with a high degree of customer satisfaction
• Diagnose problems accurately, and clearly describe them on the repair order
• Estimate repair costs and job completion times at point of sale. Clearly communicate them to customer
• Assign jobs to technicians based on skill level and current resource utilization
• Review work-in-progress to ensure quality and timeliness
• Determine correct part numbers on repair orders and assist the parts department
• Work directly with customers on P&A purchases
• Perform cashier functions, as needed
• Make estimates for internal trades and damage repairs
• Open & close all customer paid, warranty, and internal repair orders
• Follow procedures for quick and efficient handling of warranty items,
• Become familiar and efficient with all phases of the computer system
• Handle phone calls promptly and efficiently
• Maintain a clean and well stocked department
• Assist in department inventory management
• Stay up to date on product knowledge and monthly Harley-Davidson training.
• Medical & Dental Insurance

Job Type

Full-time

Education & Experience & Certification & Location

• Education:High school or equivalent (Preferred)
• Experience:Service Writing: 1 year (Preferred)
• Service/ Parts: 1 year (Preferred)
• License/Certification:Motorcycle License (Preferred)
• Work Location: In person